Refund Without Return
Dear sellers and amazon support agents,
2 Buyers have placed orders for my items. One of them was a food item and one was a regular calendar.
Both were refunded without a return.
I understand that food items cannot be returned due to food safety reasons, however with normal calendars they still were not obligated to return me my product to receive their refund.
By this point I am confused as to when a normal refund and a refund without return is supposed to take place. I tried contacting amazon but they were no help whatsoever. And I can't file a claim since these were FBA orders. It also says that I have to wait 60 days, and MAYBE then amazon will help me. I just want to be able to keep my profits, and if a return is necessary then that is fine. But for amazon and buyers to rob me like this... seems quite unfair.
This stuff is kind of new to me and I am unaware on how to approach this. Any advice or information is useful.
Thank you.
Refund Without Return
Dear sellers and amazon support agents,
2 Buyers have placed orders for my items. One of them was a food item and one was a regular calendar.
Both were refunded without a return.
I understand that food items cannot be returned due to food safety reasons, however with normal calendars they still were not obligated to return me my product to receive their refund.
By this point I am confused as to when a normal refund and a refund without return is supposed to take place. I tried contacting amazon but they were no help whatsoever. And I can't file a claim since these were FBA orders. It also says that I have to wait 60 days, and MAYBE then amazon will help me. I just want to be able to keep my profits, and if a return is necessary then that is fine. But for amazon and buyers to rob me like this... seems quite unfair.
This stuff is kind of new to me and I am unaware on how to approach this. Any advice or information is useful.
Thank you.
0 replies
Jameson_Amazon
Hi @Seller_R4mjffKDvo9ys,
Thank you for reaching out about this and for your patience here!
I'm just coming across this thread and wanted to check in with you, has there been any updates on these orders since posting?
If you haven't done so already, I would recommend reading through our FBA customer returns policy for more information and guidelines when it comes to FBA returns.
If you have any additional questions or need further assistance, please send me your Seller Support case IDs for this situation and I'd be happy to take a further look!
All the best,
Jameson
