Is this real or a scam? :Important message about your Amazon seller account
I have been selling for a long time and have never had this happen
"Dear Seller,
Your Amazon selling account will be deactivated on 10/31/2023 in accordance with Section 3 of the Business Solutions Agreement. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account. Amazon’s Business Solutions Agreement
Why is this happening?
We have reviewed your account and would like to confirm your identity.
How do I verify my identity?
You need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here "
it looks like they want to virtually verify my identity?
They provided a link to reserve a session, but when i click on it the link is not amazon its some weird qualtrics website.
Any help
Is this real or a scam? :Important message about your Amazon seller account
I have been selling for a long time and have never had this happen
"Dear Seller,
Your Amazon selling account will be deactivated on 10/31/2023 in accordance with Section 3 of the Business Solutions Agreement. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account. Amazon’s Business Solutions Agreement
Why is this happening?
We have reviewed your account and would like to confirm your identity.
How do I verify my identity?
You need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here "
it looks like they want to virtually verify my identity?
They provided a link to reserve a session, but when i click on it the link is not amazon its some weird qualtrics website.
Any help
22 replies
Seller_qTJiCxRI8PpIZ
This is a legitimate email.
This is how you remedy the issue. : You need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.
You can also check your account health page and there should be a link there that will tell you how to set up the verification process.
Seller_vSOOwekJLU6c0
Its real. Many sellers receive this message and they are unable to activate account again.
Your case is different. Just verify your identity and your account will be good.
Seller_DBzTQPDCouH9d
Has anyone had Ebay or any other selling platform request they do a video interview? Seems very strange that Amazon does this.
Seller_LLNQRDRqDN0Kx
I will not trust anything from email. it can be phishing email and the hackers are trying to steal your info and account info.
you need to check your account health. if the email was real, you will have yellow notice or box on your dashboard.
Seller_0JNslkNnWLtcD
Yes, we had a video interview for identity verification purpose even before we could sell on Amazon.
And actually I think it's for the better.
Seller_jq6vCrSyVdEM1
It is real. Happened to me not by section 3 just deactivated due to inactivity. They asked for a bill and i sent them. They said we could not verify the bill, complete the survey select available time slots join the video call. And i did it. After that pufff Amazon dissapeared. Nobody invited me to video call. All three appointment dates passed, they are not replying to cases. Its been over a month! Amazon is really bad on seller support plus we are at Q4. So Good Luck!
