Dear Amazon Team,

We have briefly informed you below about the reasons why customers violated Amazon policy with the ORDE RIDs we offer. We are contacting you to inform you that this situation has affected our sales in our store.

We are contacting you to inform you that our customers in Canada have violated Amazon policy for similar reasons many times. This situation has both damaged our store and affected our BUYBOX rate. Please help us in this regard. We love selling on Amazon. However, this situation seriously affects both our store's performance and our company.

701-2130641-8172237

701-8370658-5411469

We provided the customer with a return label. However, he opened a dust z to Amazon without informing us that he could not send the product and got his money back. He violated Amazon's policy.

702-9485889-8474606

701-5974336-7465033

The product was delivered to the customer. The return label was uploaded to Amazon. However, since the return was not approved by Amazon's system, the case was opened.

702-1498588-9128244

The product was caught by customs. While we were going to solve the problem, the customer opened a case and it negatively affected our account health.

702-6056949-3129050

The customer opened a case without requesting a return and this was reflected in our account health.

701-9781587-9286612

701-7300008-5179449

701-3875894-4924236

702-1268309-4679409

The product opened a dust even though it was delivered to our customer. We have proof of delivery.

702-6832921-0986602

We gave our customer a return label. He shipped the product. He opened a dust without checking the product before it reached us and got his money back. !

Most of the buyboxes have been received from our store. Please kindly resolve this issue.

Sincerely

@Ricardo_Amazon

@Lucre_Amzn

@Roberto_Amazon

@Sunnie_Amazon

@Ricardo_Amazon

@Daryl_Amazon