The title says it all—why is Amazon refusing to remove feedback that clearly qualifies for removal? I’ve never seen it this bad. These days, Amazon seems to automatically deny initial feedback removal requests, and appealing is a complete joke. You get the same generic denial email seconds after submitting an appeal, making it painfully obvious that no one is actually reviewing your submission. It’s all just dismissed automatically.

Am I the only one experiencing this? It’s only getting worse, isn’t it?

Negative Feedback #1 (CASE ID 16723417521):"Item described as colorless. It is not! It has the strong orange-red color of any other chili oil. This would leave stains, change the color and presentation of whatever you are working with. If you are looking for colorless, DO NOT BUY THIS PRODUCT!" Amazon states they will remove feedback if it is a product review. Call me crazy, but this seems like a textbook product review. They specifically say, "Don’t buy this product." Nowhere do they criticize me as a seller. How is this not considered a product review? Am I missing something?

Oh, and a big thanks to CSBA for refunding the buyer without requiring the item to be returned, only for them to still be upset enough to try and damage my reputation—great job on that “reducing negative feedback” promise. Since hiring CSBA, my negative feedback rate has skyrocketed by over 900% compared to historical levels. Yes, 900%. How is that even possible? When I handled my own customer service, I made every effort to keep my customers happy and satisfied. Looking at my historical feedback, it’s clear I was far more successful at it than this.

Neutral Feedback #2 (CASE ID 16703694091): "Found item in a different place than normal." This is even more ridiculous than the first example. The item was shipped on time, delivered to the correct address, and the shipping was purchased through Amazon. There were no special instructions on the order. How is it my fault that it wasn’t left in the “normal place”? What even is the “normal place”? I’m good, but I’m not a mind reader!

Why do I—and so many other sellers—have to come here begging for someone to listen? Does my business or reputation mean nothing to Amazon anymore? I’ve been selling on Amazon professionally for nearly 20 years, generating significant revenue for the platform through ads and fees. I used to feel Amazon treated sellers better than other platforms, but now? It feels like we’ve been completely abandoned.