Payments suspended- credit card update required
I am in Canada and I only sell on the Canadian platform. So far today I have received 3 emails, 1 each from Amazon.it, Amazon.co.uk, Amazon.de telling me that 'Payments suspended- credit card update required' I don't sell on any of those platforms and the date on my credit card is fine. Is it safe to ignore these emails?
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Dear Amazon Selling Partner,
We were unable to verify the charge method that you provided for your seller account. Common reasons for this include:
1. Invalid card number, expiry date or CVV number.
2. Incorrect cardholder name, billing address or postcode.
3. Card is a prepaid card.
4. Amazon is unable to charge the card.
5. Account has no charge method assigned.
6. Multi-factor authentication needs to be completed (where required).
7. We have received notification of charge disputes from your financial institution.
For billing and security purposes, Amazon sellers must maintain a valid charge method on file. Payment will be suspended until you update your account with a valid charge method. Once your charge method has been updated and verified, payment will be initiated on your next settlement date. For more information, please visit the FAQ page here.
If you believe that your charge method information was valid and entered correctly, please contact your bank or financial institution for assistance.
Thank you for selling on Amazon.
Amazon Services Europe
Report an issue with this email
If you have any questions visit: Seller Central
To change your email preferences visit: Notification Preferences
Copyright 2025 Amazon, Inc, or its affiliates. All rights reserved.
Amazon EU S.à r.l.
38 avenue John F. Kennedy,
L-1855 Luxembourg,
Registered in Luxembourg No. B-101818,
Share Capital 165.833 EUR,
Business License Number: 134248,
Luxembourg VAT Reg. No. LU 20260743
Payments suspended- credit card update required
I am in Canada and I only sell on the Canadian platform. So far today I have received 3 emails, 1 each from Amazon.it, Amazon.co.uk, Amazon.de telling me that 'Payments suspended- credit card update required' I don't sell on any of those platforms and the date on my credit card is fine. Is it safe to ignore these emails?
---------------------------------------------------------------------------------------------------------------------------------
Dear Amazon Selling Partner,
We were unable to verify the charge method that you provided for your seller account. Common reasons for this include:
1. Invalid card number, expiry date or CVV number.
2. Incorrect cardholder name, billing address or postcode.
3. Card is a prepaid card.
4. Amazon is unable to charge the card.
5. Account has no charge method assigned.
6. Multi-factor authentication needs to be completed (where required).
7. We have received notification of charge disputes from your financial institution.
For billing and security purposes, Amazon sellers must maintain a valid charge method on file. Payment will be suspended until you update your account with a valid charge method. Once your charge method has been updated and verified, payment will be initiated on your next settlement date. For more information, please visit the FAQ page here.
If you believe that your charge method information was valid and entered correctly, please contact your bank or financial institution for assistance.
Thank you for selling on Amazon.
Amazon Services Europe
Report an issue with this email
If you have any questions visit: Seller Central
To change your email preferences visit: Notification Preferences
Copyright 2025 Amazon, Inc, or its affiliates. All rights reserved.
Amazon EU S.à r.l.
38 avenue John F. Kennedy,
L-1855 Luxembourg,
Registered in Luxembourg No. B-101818,
Share Capital 165.833 EUR,
Business License Number: 134248,
Luxembourg VAT Reg. No. LU 20260743
0 replies
Christine_Amazon
Hello @Seller_Z9tA7Q88fqz6d
Christine here from Amazon Forums.
In this case, I do highly recommend you to contact our seller support so they can be confirmed with you if is a notification from Amazon or if it's regarding any type of scams.
Please feel free to reach our seller support team here.
Hope you have a great day!
Christine.