Amazon Buy Shipping - Orders Delayed In Transit (What To Do)
Hello,
@KJ_Amazon @Bryce_Amazon @Glenn_Amazon @Manny_Amazon
Currently have had several orders come up that are delayed in transit - used Amazon Buy Shipping (SSA/AHT) enabled so claims are protected.
How should FBM sellers handle these types of situations? Do we go ahead and refund or do we have the customer return the item when it arrives? Trying to figure out the best practice since they are claims protected.
Order ID:
112-2925175-1491428
111-8922229-5896208
114-6531672-8880206
Amazon Buy Shipping - Orders Delayed In Transit (What To Do)
Hello,
@KJ_Amazon @Bryce_Amazon @Glenn_Amazon @Manny_Amazon
Currently have had several orders come up that are delayed in transit - used Amazon Buy Shipping (SSA/AHT) enabled so claims are protected.
How should FBM sellers handle these types of situations? Do we go ahead and refund or do we have the customer return the item when it arrives? Trying to figure out the best practice since they are claims protected.
Order ID:
112-2925175-1491428
111-8922229-5896208
114-6531672-8880206
0 replies
Danny_Amazon
Hello @Seller_7STxzA93KoQVs- thanks for looking to the forums for some guidance on managing delays.
It is true that Amazon Buy Shipping does offer some protections against Item Not Received claims, but if any of the items are lost in transit, filing a claim with the carrier who lost the shipment would be your next best step.
In case its useful, I'll also link to this page outlining the steps for managing seller fulfilled returns, but let me know if you have any other questions!
Thanks,
Danny
