Warehouse Keeps Loosing Our Inventory
CASE ID 17451954361
Below is a response we recently got from the warehouse. Clearly no research was done, after sending them the pack list they changed the response and said that the POD only shows the good were delivered and not that we actually sent the goods. This is so frustrating and unprofessional in the last 12 months we have lost close to 40k in inventory since we send most of our stuff my the SKID. The BOL clearly stated that receiving should check contents of skid before signing off on it which has not happened for the last few shipments that have arrived to the warehouse. Employees keep changing responses so that they do not have to reimburse given each invoice is upwards of 10k
No one does the work and at this point reaching out to Amazon legal department is like filing a suit against your employer while you still work there, Amazon gets away with so much, who else has been facing such issues?
Our research shows that the 1296 units of FNSKU X004E4HZZ7 that you sent with shipment FBA18PC8G1TD have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.
Warehouse Keeps Loosing Our Inventory
CASE ID 17451954361
Below is a response we recently got from the warehouse. Clearly no research was done, after sending them the pack list they changed the response and said that the POD only shows the good were delivered and not that we actually sent the goods. This is so frustrating and unprofessional in the last 12 months we have lost close to 40k in inventory since we send most of our stuff my the SKID. The BOL clearly stated that receiving should check contents of skid before signing off on it which has not happened for the last few shipments that have arrived to the warehouse. Employees keep changing responses so that they do not have to reimburse given each invoice is upwards of 10k
No one does the work and at this point reaching out to Amazon legal department is like filing a suit against your employer while you still work there, Amazon gets away with so much, who else has been facing such issues?
Our research shows that the 1296 units of FNSKU X004E4HZZ7 that you sent with shipment FBA18PC8G1TD have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.
0 replies
Christine_Amazon
Hello @Seller_s3bebcUeBzRea
Christine here.
I wanted to update you regarding the case ID you provided. I’ve checked the status, and I can confirm that your case has been transferred to the correct team for resolution. However, I’d like to let you know that they are currently experiencing a backlog due to the high volume of shipments and investigations during the peak season.
I kindly ask for your patience, and rest assured, once they’re able to address your case, you will receive a resolution as soon as possible.
Thank you for your understanding, and please feel free to reach out if you have any other questions or concerns.
Christine
