Unfair A to Z guarantee claim
Hello We are experiencing an A to Z problem on Amazon, unfortunately we are experiencing an A to Z unfair A to Z problem due to the reason of the cargo companies and CANADA POST and Asendia in the Q4 period. Customers are complaining about delayed deliveries due to the resignation of previous Canada Post and Asendia employees. However, we have definitely tried to provide superior customer service and made full refunds immediately. Amazon, as a third-party seller, is being unfair to us for reasons that are not our fault and this is negatively affecting our account health. I made a full refund for all cases just to make our customers happy and we gave the products as gifts, but despite both the refund, the gift and customer satisfaction, our account health was affected and our money was lost. In addition, my ODR score was negatively affected in each case and the BUY BOX was completely deleted. Amazon is being completely unfair in this regard. There will be no sales in this way and I will have to close the store. Yes, we accept the refund but in cases where we are completely right, please remove these requests from our account health.
702-8706024-4184215
701-9002009-3275430
702-3439414-7270634
702-1689358-5553029
701-3139654-2668222
702-0396995-4473830
701-3032596-8613857
702-2529502-9116240
701-3610734-6313801
701-5230900-8196240
701-2060890-9369065
701-7017030-2755448
701-5475176-4801837
@Jurgen_Amazon
@Ricardo_Amazon
@Daryl_Amazon @Nano_Amazon@Lucre_Amzn@Christine_Amazon@Sunnie_Amazon
Unfair A to Z guarantee claim
Hello We are experiencing an A to Z problem on Amazon, unfortunately we are experiencing an A to Z unfair A to Z problem due to the reason of the cargo companies and CANADA POST and Asendia in the Q4 period. Customers are complaining about delayed deliveries due to the resignation of previous Canada Post and Asendia employees. However, we have definitely tried to provide superior customer service and made full refunds immediately. Amazon, as a third-party seller, is being unfair to us for reasons that are not our fault and this is negatively affecting our account health. I made a full refund for all cases just to make our customers happy and we gave the products as gifts, but despite both the refund, the gift and customer satisfaction, our account health was affected and our money was lost. In addition, my ODR score was negatively affected in each case and the BUY BOX was completely deleted. Amazon is being completely unfair in this regard. There will be no sales in this way and I will have to close the store. Yes, we accept the refund but in cases where we are completely right, please remove these requests from our account health.
702-8706024-4184215
701-9002009-3275430
702-3439414-7270634
702-1689358-5553029
701-3139654-2668222
702-0396995-4473830
701-3032596-8613857
702-2529502-9116240
701-3610734-6313801
701-5230900-8196240
701-2060890-9369065
701-7017030-2755448
701-5475176-4801837
@Jurgen_Amazon
@Ricardo_Amazon
@Daryl_Amazon @Nano_Amazon@Lucre_Amzn@Christine_Amazon@Sunnie_Amazon
0 replies
Jurgen_Amazon
Hello @Seller_pt9q2nVFygiRG,
Thank you for reaching out regarding your A-to-Z claims concerns. For orders affected by Canada Post delays during Q4, we can assist with claim escalations. However, for orders shipped through other carriers like Asendia, we are unable to process these escalations.
Please submit your Canada Post order numbers through Seller Support for review. Each case will need to include tracking information confirming Canada Post as the carrier.
For all other carriers, continue working with Seller Support through your Seller Central account.
Best regards,
Jurgen
