Automatic Refund When Item is Delivered and Not Returned
This whole experience is infuriating. A buyer ordered a mug from me. It is produced and shipped. The delivery is taking longer than usual, but it is still en route, and it's a military base. On 9/14, I receive a notice that a refund was initiated claiming that the item is "Unable to Deliver." The item was clearly still in route. If it was undeliverable, the tracking would have stated that. So I waited. 2 days later, the item delivered. I submit a Safe-T claim only to be denied. It's clear on USPS that the item delivered, but the Safe-T denied my claim because I didn't us Amazon's shipping service. Which is insane.
I tried to contact the buyer to at least get a return, but the buyer has messages blocked. The least Amazon can do it LET ME DECIDE ON REFUNDS INSTEAD OF DOING SO AUTOMATICALLY. The buyer got an entire item for free because of this process.
Automatic Refund When Item is Delivered and Not Returned
This whole experience is infuriating. A buyer ordered a mug from me. It is produced and shipped. The delivery is taking longer than usual, but it is still en route, and it's a military base. On 9/14, I receive a notice that a refund was initiated claiming that the item is "Unable to Deliver." The item was clearly still in route. If it was undeliverable, the tracking would have stated that. So I waited. 2 days later, the item delivered. I submit a Safe-T claim only to be denied. It's clear on USPS that the item delivered, but the Safe-T denied my claim because I didn't us Amazon's shipping service. Which is insane.
I tried to contact the buyer to at least get a return, but the buyer has messages blocked. The least Amazon can do it LET ME DECIDE ON REFUNDS INSTEAD OF DOING SO AUTOMATICALLY. The buyer got an entire item for free because of this process.
0 replies
Seller_OvL8C4BJWiuS9
That's not how it works. You are not covered unless you use Amazon's buy shipping services. It sucks, but that is the way it works, no matter what proof you have.
Seller_NxPuqak8YNJEF
raise your prices to absorb the losses and then you don't have to worry about it as much
Seller_qMgi7qxvEo7f1
Keeps happening to me too. Just happened again, told the Amazon help service that they gave away the money to the customer and my patch too. They told me it's all my fault, because of the settings. Then I sent them the screen capture picture about how I can't change that setting. Then they ignored what I sent and said, and they pretended that they didn't see it. So if Amazon won't let me change the settings, then how is that my fault? It's Amazon's fault. Blaming me for it makes no sense. :-/ Yet, they didn't take responsibility, they said it's all my fault and they won't refund my money and that's it.
Oh, they also told me that Amazon is expecting the seller and the customer solve the issue together. Well, the customer got the order and got refunded. Most customer ghosting the seller after that. Sure, there are honest people out there, but many of them don't care when they have the product and the money too. Sad, but that's how it is...
Seller_qjgCwogfD2oXM
Cannot have high expectation on AMAZON staff, they are lousy, lazy, irresponsible.
From May this year they started deactivating my ASINs, but was very slow in reviewing my compliance file, and in Aug my FBA inventory for 2 ASINs are removed.
Now in Sept my 4 ASINs with FBA inventory are de-activated, files uploaded long ago but they just don't review, realting cases are:
15563644421
15187027171
16025521341
15594624681
1 ASIN has been diactivated for over 4 months, I had built parts for FBA inventory but cannot be shipped for 4 months, the case number is 15394199391.
To try to speed these lazy bones up, I opened a case to push, 15410928721, seller support openly tells me in phone call that they can only leave messages, no more else.
Recently they removed the parent ASIN B0CGCXK48W, saying variant rules are violated, but refuse to say in details, totally not reasonable, I make the variants per AMAZON rule, you arrogantly and stupidly remove it without a reason? Case is 16047450731 but again seller support cannot fix anything.
I keep push the aforementioned cases everyday, no real progress made. If AMAZON would keep this compliance team working like this, its days are counted.
Seller_BfFB0O3AtGVPh
Unfortunately, the only way to deal with this is to not offer your products to Military personnel. I cut them off a long time ago due to several hurdles when dealing with those type of addresses. Service to those addresses are very unpredictable.
Seller_mfLJiYncriVV9
Numerous issues , most recent was order returned completely trashed. Completely in pieces and not functioning of course. obviously unsellable. Amazon is not out anyting, I paid the shipping there, the shipping back, took the 55 dollar hit on the unsellable product and customer gets refund the minute the label is scanned at shipping facility even if it has an acorn put inside a plastic bag.
do better amazon and jeff bezos
Pendulum has swung too far and now we need to make a correction. To force the correction, I am removing all listings from Amazon to be a small cog in the wheel of less competition driving buy box to increase and creating higher prices in hopes of eliminating consumers. Unfortunately the only way to force this correction is for others to get on board with removing from Amazon.
Mecari, Poshmark, Ebay, all viable options, facebook marketplace and also wal mart.com. keep your options open.
Seller_a3dZIXYofzccZ
Amazon seller central "staff" are simply place holders until the algorithms control every aspect of our businesses... and you can't negotiate with an algorithm. Although Amazon provides the platform, sellers pay healthy fees to use it. What exactly are we paying for if Amazon doesn't provide even a modicum of support to its sellers?
Joey_Amazon
Hello @Seller_KJeb0r6zC4DAj,
Thank you for utilizing the forums!
If you wish, please share the Order ID / SAFE T Claim Id associated with this case. I want to take a look and determine if I can assist you with this issue.
Thanks,
Joey
