Under Attack by Another Seller
Hello,
My account was attacked by another seller. They placed orders with different buyer accounts to a fake address. Since it was a fake address, carrier companies could not deliver to these addresses. And they opened A-to-Z requests and gave negative feedback on all those orders. I sent you an e-mail about this issue, opened a case, and made a request through Amazon, but I did not get any results. If authorized persons examine the buyer accounts and shipping addresses, they will understand the situation better.
You can find the details from the case number below.
ID 15001895131
Under Attack by Another Seller
Hello,
My account was attacked by another seller. They placed orders with different buyer accounts to a fake address. Since it was a fake address, carrier companies could not deliver to these addresses. And they opened A-to-Z requests and gave negative feedback on all those orders. I sent you an e-mail about this issue, opened a case, and made a request through Amazon, but I did not get any results. If authorized persons examine the buyer accounts and shipping addresses, they will understand the situation better.
You can find the details from the case number below.
ID 15001895131
12 replies
Lucre_Amzn
Hello @Seller_pL6IbZyYhc0Is
Thank you for reaching out to us in Amazon forums, this is Lucre, and I'm happy to assist.
I'm sorry to know you're experiencing this issue, I went ahead and connected with our internal specialists to further research on your behalf.
As soon as I hear from them, I'll let you know on this thread.
Regards,
Lucre_Amazon
Seller_pL6IbZyYhc0Is
Hello @Lucre_Amazon
It's been about 1 month. Still no progress?
Seller_pL6IbZyYhc0Is
@Lucre_Amzn
Frankly, it concerns me that Amazon does not take quick action on such a serious issue.
Seller_pL6IbZyYhc0Is
@Sunnie_Amazon
It's been more than 1 month, please review the status.
Lucre_Amzn
Hello @Seller_pL6IbZyYhc0Is
Thank you very much for your patience on this matter, I went ahead and shared this with our internal team to represent your case.
I was able to confirm that this issue was under review by our specialist team in charge of competitor abuse which would review your case and respond according to their guidelines, however I don't have visibility of what those are or if they were able to get in contact with you already.
Have you been contacted by them via email? Please let me know.
Regards,
Lucre_Amazon
Seller_pL6IbZyYhc0Is
@Lucre_Amzn A month has passed since your last message and I still haven't seen any progress from you. My account was closed due to this attack and I am not happy with the attention you showed.
Seller_pL6IbZyYhc0Is
@Sunnie_Amazon
It's been more than 1 month, please review the status.
Lucre_Amzn
Hello @Seller_pL6IbZyYhc0Is
I'm so sorry to hear that your account has been deactivated.
Please know I contacted the correct group of specialists to review your case, and they submitted the information to the correct team in charge of competitor abuse.
However, as I mentioned, they would respond and act according to their guidelines, which I have no visibility of. At this point, we're unable to provide additional support in Forums for this issue. Please know that they may not be able to disclose the outcome of their investigation due to confidentiality reasons.
I see that your account has been deactivated due to infringement in drop-shipping policies, which is not the same issue I reported internally.
Please go ahead and follow the instructions in your account health page and the below help page to reactivate your account:
Regards,
Lucre_Amazon
