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Seller_pL6IbZyYhc0Is

Under Attack by Another Seller

Hello,

My account was attacked by another seller. They placed orders with different buyer accounts to a fake address. Since it was a fake address, carrier companies could not deliver to these addresses. And they opened A-to-Z requests and gave negative feedback on all those orders. I sent you an e-mail about this issue, opened a case, and made a request through Amazon, but I did not get any results. If authorized persons examine the buyer accounts and shipping addresses, they will understand the situation better.

You can find the details from the case number below.

ID 15001895131

207 views
12 replies
Account Health
Tags:Seller Support
10
Reply
user profile
Seller_pL6IbZyYhc0Is

Under Attack by Another Seller

Hello,

My account was attacked by another seller. They placed orders with different buyer accounts to a fake address. Since it was a fake address, carrier companies could not deliver to these addresses. And they opened A-to-Z requests and gave negative feedback on all those orders. I sent you an e-mail about this issue, opened a case, and made a request through Amazon, but I did not get any results. If authorized persons examine the buyer accounts and shipping addresses, they will understand the situation better.

You can find the details from the case number below.

ID 15001895131

Account Health
Tags:Seller Support
10
207 views
12 replies
Reply
12 replies
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you for reaching out to us in Amazon forums, this is Lucre, and I'm happy to assist.

I'm sorry to know you're experiencing this issue, I went ahead and connected with our internal specialists to further research on your behalf.

As soon as I hear from them, I'll let you know on this thread.

Regards,

Lucre_Amazon

30
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

Hello,

Is there any update?

00
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you for following up, I'm still awaiting to hear back from our specialist team who is looking into the case.

As soon as I hear an answer, I'll get back to you.

I appreciate your patience!

Regards,

Lucre_Amazon

10
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

Hello @Lucre_Amazon

It's been about 1 month. Still no progress?

10
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

@Lucre_Amzn

Frankly, it concerns me that Amazon does not take quick action on such a serious issue.

20
user profile
Seller_pL6IbZyYhc0Is
In reply to: Seller_pL6IbZyYhc0Is’s post

@Sunnie_Amazon

It's been more than 1 month, please review the status.

10
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you very much for your patience on this matter, I went ahead and shared this with our internal team to represent your case.

I was able to confirm that this issue was under review by our specialist team in charge of competitor abuse which would review your case and respond according to their guidelines, however I don't have visibility of what those are or if they were able to get in contact with you already.

Have you been contacted by them via email? Please let me know.

Regards,

Lucre_Amazon

10
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user profile
Seller_pL6IbZyYhc0Is

Under Attack by Another Seller

Hello,

My account was attacked by another seller. They placed orders with different buyer accounts to a fake address. Since it was a fake address, carrier companies could not deliver to these addresses. And they opened A-to-Z requests and gave negative feedback on all those orders. I sent you an e-mail about this issue, opened a case, and made a request through Amazon, but I did not get any results. If authorized persons examine the buyer accounts and shipping addresses, they will understand the situation better.

You can find the details from the case number below.

ID 15001895131

207 views
12 replies
Account Health
Tags:Seller Support
10
Reply
user profile
Seller_pL6IbZyYhc0Is

Under Attack by Another Seller

Hello,

My account was attacked by another seller. They placed orders with different buyer accounts to a fake address. Since it was a fake address, carrier companies could not deliver to these addresses. And they opened A-to-Z requests and gave negative feedback on all those orders. I sent you an e-mail about this issue, opened a case, and made a request through Amazon, but I did not get any results. If authorized persons examine the buyer accounts and shipping addresses, they will understand the situation better.

You can find the details from the case number below.

ID 15001895131

Account Health
Tags:Seller Support
10
207 views
12 replies
Reply
user profile

Under Attack by Another Seller

by Seller_pL6IbZyYhc0Is

Hello,

My account was attacked by another seller. They placed orders with different buyer accounts to a fake address. Since it was a fake address, carrier companies could not deliver to these addresses. And they opened A-to-Z requests and gave negative feedback on all those orders. I sent you an e-mail about this issue, opened a case, and made a request through Amazon, but I did not get any results. If authorized persons examine the buyer accounts and shipping addresses, they will understand the situation better.

You can find the details from the case number below.

ID 15001895131

Account Health
Tags:Seller Support
10
207 views
12 replies
Reply
12 replies
12 replies
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user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you for reaching out to us in Amazon forums, this is Lucre, and I'm happy to assist.

I'm sorry to know you're experiencing this issue, I went ahead and connected with our internal specialists to further research on your behalf.

As soon as I hear from them, I'll let you know on this thread.

Regards,

Lucre_Amazon

30
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

Hello,

Is there any update?

00
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you for following up, I'm still awaiting to hear back from our specialist team who is looking into the case.

As soon as I hear an answer, I'll get back to you.

I appreciate your patience!

Regards,

Lucre_Amazon

10
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

Hello @Lucre_Amazon

It's been about 1 month. Still no progress?

10
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

@Lucre_Amzn

Frankly, it concerns me that Amazon does not take quick action on such a serious issue.

20
user profile
Seller_pL6IbZyYhc0Is
In reply to: Seller_pL6IbZyYhc0Is’s post

@Sunnie_Amazon

It's been more than 1 month, please review the status.

10
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you very much for your patience on this matter, I went ahead and shared this with our internal team to represent your case.

I was able to confirm that this issue was under review by our specialist team in charge of competitor abuse which would review your case and respond according to their guidelines, however I don't have visibility of what those are or if they were able to get in contact with you already.

Have you been contacted by them via email? Please let me know.

Regards,

Lucre_Amazon

10
Follow this discussion to be notified of new activity
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you for reaching out to us in Amazon forums, this is Lucre, and I'm happy to assist.

I'm sorry to know you're experiencing this issue, I went ahead and connected with our internal specialists to further research on your behalf.

As soon as I hear from them, I'll let you know on this thread.

Regards,

Lucre_Amazon

30
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you for reaching out to us in Amazon forums, this is Lucre, and I'm happy to assist.

I'm sorry to know you're experiencing this issue, I went ahead and connected with our internal specialists to further research on your behalf.

As soon as I hear from them, I'll let you know on this thread.

Regards,

Lucre_Amazon

30
Reply
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

Hello,

Is there any update?

00
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

Hello,

Is there any update?

00
Reply
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you for following up, I'm still awaiting to hear back from our specialist team who is looking into the case.

As soon as I hear an answer, I'll get back to you.

I appreciate your patience!

Regards,

Lucre_Amazon

10
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you for following up, I'm still awaiting to hear back from our specialist team who is looking into the case.

As soon as I hear an answer, I'll get back to you.

I appreciate your patience!

Regards,

Lucre_Amazon

10
Reply
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

Hello @Lucre_Amazon

It's been about 1 month. Still no progress?

10
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

Hello @Lucre_Amazon

It's been about 1 month. Still no progress?

10
Reply
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

@Lucre_Amzn

Frankly, it concerns me that Amazon does not take quick action on such a serious issue.

20
user profile
Seller_pL6IbZyYhc0Is
In reply to: Lucre_Amzn’s post

@Lucre_Amzn

Frankly, it concerns me that Amazon does not take quick action on such a serious issue.

20
Reply
user profile
Seller_pL6IbZyYhc0Is
In reply to: Seller_pL6IbZyYhc0Is’s post

@Sunnie_Amazon

It's been more than 1 month, please review the status.

10
user profile
Seller_pL6IbZyYhc0Is
In reply to: Seller_pL6IbZyYhc0Is’s post

@Sunnie_Amazon

It's been more than 1 month, please review the status.

10
Reply
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you very much for your patience on this matter, I went ahead and shared this with our internal team to represent your case.

I was able to confirm that this issue was under review by our specialist team in charge of competitor abuse which would review your case and respond according to their guidelines, however I don't have visibility of what those are or if they were able to get in contact with you already.

Have you been contacted by them via email? Please let me know.

Regards,

Lucre_Amazon

10
user profile
Lucre_Amzn
In reply to: Seller_pL6IbZyYhc0Is’s post

Hello @Seller_pL6IbZyYhc0Is

Thank you very much for your patience on this matter, I went ahead and shared this with our internal team to represent your case.

I was able to confirm that this issue was under review by our specialist team in charge of competitor abuse which would review your case and respond according to their guidelines, however I don't have visibility of what those are or if they were able to get in contact with you already.

Have you been contacted by them via email? Please let me know.

Regards,

Lucre_Amazon

10
Reply
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