Tracking for FBM
Do we need to provide a tracking ID for FBM orders in canada?
Tracking for FBM
Do we need to provide a tracking ID for FBM orders in canada?
0 replies
Seller_y7W9ccUlauftE
Amazon.ca has VTR (Verified Tracking Rate) requirements. For Canadians a sale under $30 (including shipping, sales tax is ignored) is exempt if sent by untracked lettermail. There are also exemptions for heavy products.
sellercentral.amazon.ca/performance/detail/shipping?t=vtr
Seller_7LrAV0m5llaI7
You have to provide a valid Amazon integrated carrier tracking id for 95% of your orders in Canada. 5% is allowed to not have tracking otherwise your VTR% will drop below 95% and your account will be under threat of suspension.
Orders under $30 shipped via Canada Post untracked "LETTER MAIL" are also exempt, but this is only items that are up to 2 cm thick as anything over 2cm thick is considered a parcel by Canada post.
Heavy/Bulky items are tracking exempt, but the listing has to be categorized heavy/bulky by Amazon first.
Daryl_Amazon
Hey @Seller_b2FeCwCbdi9fy,
Thank you for reaching out with your question regarding providing tracking IDs for Fulfillment by Merchant (FBM) orders in Canada.
As mentioned by Dennis_mullin and JPart2, it appears that Amazon.ca has Verified Tracking Rate (VTR) requirements for FBM orders in Canada. As per these requirements, you must provide a valid Amazon-integrated carrier tracking ID for at least 95% of your orders. However, there are a few exceptions to this rule:
- Orders under $30 (including shipping, excluding sales tax) can be shipped via Canada Post untracked "LETTER MAIL" without providing a tracking ID, as long as the item is no more than 2 cm thick.
- Heavy or bulky items categorized as such by Amazon are exempt from the tracking requirement.
It's important to note that failing to meet the 95% VTR requirement could potentially lead to account suspension, so it's crucial to ensure compliance with these policies.
To learn more about the VTR requirements and exceptions, you can refer to the following help page:
This page provides detailed information on the VTR policy, including how it's calculated, the exemptions, and the potential consequences of not meeting the requirements.
If you have any further questions or need additional clarification, please don't hesitate to reach out here to this thread, I'll be sure to further assist with anything you might need.
Daryl
