On-Time Delivery Rate Issues
It looks like the On-Time Delivery Rate shown on the Fulfillment Insight Dashboard is much lower than on our account health page. I know that this page only shows the rate for non-Prime orders, but even taking that into consideration it is 10+% lower than on our account health page.
Checking the report on that page, it shows many orders were delivered late, which when investigating the orders themselves seems to be the the case. However, it appears that the Deliver-by date on the orders is what is incorrect. Orders are showing a deliver-by date of Sunday when the order is placed on Friday, which seems incorrect, as most carriers do not deliver on Sunday?
This is just an odd situation, and I'm not sure if it is directly related to this new update or not.
On-Time Delivery Rate Issues
It looks like the On-Time Delivery Rate shown on the Fulfillment Insight Dashboard is much lower than on our account health page. I know that this page only shows the rate for non-Prime orders, but even taking that into consideration it is 10+% lower than on our account health page.
Checking the report on that page, it shows many orders were delivered late, which when investigating the orders themselves seems to be the the case. However, it appears that the Deliver-by date on the orders is what is incorrect. Orders are showing a deliver-by date of Sunday when the order is placed on Friday, which seems incorrect, as most carriers do not deliver on Sunday?
This is just an odd situation, and I'm not sure if it is directly related to this new update or not.
0 replies
Atlas_Amazon
Hello @Seller_M5ttzklmZrgD6
Thank you for the information provided regarding the concerns on the account. I understand there are issues with the on-time delivery rate. Have you verified that your shipping settings have been correctly set up for your orders? Which carrier do you utilize for the fulfillment of your product?
Have you attempted to open a case into the issues you are seeing? If so, we would have you provide more information regarding the specific case so that we can further review your situation. Is our team requesting anything additional to further explain the concerns you are seeing?
If you have any updates or questions regarding how to proceed, we ask that you refer to this thread for continued support.
Best,
Atlas
LeviDylan_Amazon
Hello @Seller_M5ttzklmZrgD6,
Thank you for providing more information for us to review.
For this, I am engaging a Community Manager to review this situation further.
If you have any further questions, or updates to provide, please feel free to utilize this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Charly_Amazon
Hello @Seller_M5ttzklmZrgD6
Thank you for your message and your participation on this forum.
I see that on the Seller Support case number ending x4901 they provided important steps to be taken in the templates you currently use.
Let them know if you need assistance on this, and also I will be following up as well.
Thank you,
Charly_Amazon
