I'm sorry I only kept the screenshots of the Chinese version, translated because it means:

Recovery of refunded amount or goods claimed due to delayed delivery

We understand that delivery is sometimes delayed. If a refund for an Amazon Mall Transaction Protection claim has been issued and the item was delivered within 30 days of the refund date, we will now send an email on your behalf to the buyer asking them to return the item or cancel the issued refund. You do not need to appeal the claim or send a separate message to the buyer, but keep an eye on the return request and our emails for updates on the decision. To avoid claims, make sure you always follow Amazon's delivery and return policies, including timely delivery and providing a valid tracking code.

701-6676506-1541020 was approved for A-to-Z claim and refunded on 2024-06-27 23:23 and the package was delivered on 2024-6-25. Tracking number: 1023038964402040, delivered by Canada Post.

701-4309835-7025058 Approved A-to-Z claim and refunded at 2024-06-25 21:06 while package was delivered on 2024-6-25. Tracking #: JY246F10U430088243, delivered by JY Express.

701-3550852-4706619 Approved A-to-Z claim with refund on 2024-06-13 07:22 while package was delivered on 2024-6-25. Tracking number: 746573879885, delivered by Fedex.

701-8371202-2485044 was approved A-to-Z claim and refunded on 2024-06-20 20:05 while the package was delivered on 2024-06-21. Tracking number: 275899291115, delivered by Fedex.

702-4654925-9314627 was approved A-to-Z claim and refunded on 2024-06-24 03:05 while the package was delivered on 2024-06-29. Tracking number: 1023038964434638, delivered by Canada Post.

702-3715193-1599405 Approved A-to-Z claim and refunded on 2024-06-21 07:30 while package was delivered on 2024-06-21. Tracking number: 1023038964420037, delivered by Canada Post.

702-2025471-0004227 Approved A-to-Z claim and refunded on 2024-06-05 07:11 and the package was delivered on 2024-06-19. Tracking number: 651366967910, delivered by FedEx.

701-9326070-4509829 was approved A-to-Z claim and refunded on 2024-06-02 19:58 while the package was delivered on 2024-06-11. Tracking number: 651366941390, delivered by FedEx.

701-5986040-0941000 was approved A-to-Z claim and refunded on 2024-06-12 04:40 while the package was delivered on 2024-06-14. Tracking number: 1023038964839518, delivered by Canada Post.

702-6254581-4491455 was approved for an A-to-Z claim and refunded at 2024-06-10 19:39 while the package was delivered on 2024-06-11. Tracking number: 275569239186, delivered by FedEx.

701-3632444-1601041 was approved for an A-to-Z claim and refund on 2024-06-02 08:24 while the package was delivered on 2024-06-04. Tracking number: 742634834158, delivered by FedEx.

701-3489500-7071445 Approved A-to-Z claim and refunded on 2024-06-03 07:13 while package was delivered on 2024-06-19. Tracking number: 651366967736, delivered by FedEx.

701-1418370-5658632 was approved for an A-to-Z claim and refunded on 2024-05-26 08:33 while the package was delivered on 2024-05-28. Tracking number: 274833238950, delivered by FedEx.

702-2381274-9243437 was approved A-to-Z claim and refunded on 2024-07-01 10:59 while the package was delivered on 2024-06-28. Tracking number: 651366967861, delivered by FedEx.

These orders were delivered within 30 days of the refund, which is in line with Amazon's policy, and I'm not sure if Amazon follows this policy for contacting buyers?

I've had a couple of orders where this was the case and Amazon did contact the buyer and the buyer was willing to keep the item and the money was refunded to me afterward.

Now these orders don't seem to be protected by this policy anymore. So I am pleading with the Amazon team to give an accurate answer. Is the new policy still in place? If so please follow the new policy .

If it doesn't exist please issue a press release to announce everyone.

Thanks.

@Ricardo_Amazon @Sunnie_Amazon@Lucre_Amzn