Seller_t7ebHlw0aUffZ
Client claim not to have received the goods
I have a client that claim not to have received the goods. I send him the signed proof of delivery with Canpar and he say it was not him that signed it.
Is that enough proof to hopefully protect me from a potential A to Z claim ?
Or should I just reimburce him and absorb the lost ?
Tags:A-to-z claims, Buyer Messages, Customer, Refunds
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Seller_t7ebHlw0aUffZ
Client claim not to have received the goods
I have a client that claim not to have received the goods. I send him the signed proof of delivery with Canpar and he say it was not him that signed it.
Is that enough proof to hopefully protect me from a potential A to Z claim ?
Or should I just reimburce him and absorb the lost ?
Tags:A-to-z claims, Buyer Messages, Customer, Refunds
00
0 replies
Seller_7LrAV0m5llaI7
Is that enough proof to hopefully protect me from a potential A to Z claim ?
It won't protect you from a potential claim, but the claim shouldn't hurt your ODR rate %
I send him the signed proof of delivery with Canpar and he say it was not him that signed it.
Then Canpar misdelivered the package, and you have to take it up with Canpar for reimbursement.
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