IS THERE ANYONE WHO CAN ACTUALLY OPEN A CASE AND FIND A SOLUTION TO THEIR PROBLEMS?
I really wonder if there is anyone who can open a case for any problem and find a complete solution. It feels like they are just repeating everything we already know in a formal language. It is a great shame for such a big company like Amazon to have such a poor support team. My requests are very different, but the responses I get are very different. I used to see Amazon as a sales partner, as a family. However, now all my opinions have changed. The main reason for this change in my opinions is the responses to the cases. I really wonder, do you also get sincere, genuine, and solution-oriented answers to the questions you ask?
IS THERE ANYONE WHO CAN ACTUALLY OPEN A CASE AND FIND A SOLUTION TO THEIR PROBLEMS?
I really wonder if there is anyone who can open a case for any problem and find a complete solution. It feels like they are just repeating everything we already know in a formal language. It is a great shame for such a big company like Amazon to have such a poor support team. My requests are very different, but the responses I get are very different. I used to see Amazon as a sales partner, as a family. However, now all my opinions have changed. The main reason for this change in my opinions is the responses to the cases. I really wonder, do you also get sincere, genuine, and solution-oriented answers to the questions you ask?
0 replies
Stevie_Amazon
Hey there @CoffeKnockk,
I apologize for the delay in response here; your patience is greatly appreciated.
I understand how frustrating it can be when changes occur, such as the one you have seen within Seller Central and the case creation menu. I want to be able to support and guide you appropriately so you can select the correct options available to you.
What issue are you looking to solve?
If you would like, feel free to provide a case ID of particular interest and I will gladly look into this for you.
All the best,
Stevie.
