Hi all,

I’m hoping someone here can offer advice or share a similar experience.

I recently got flagged by Amazon for selling counterfeit products. The thing is, the items in question were:

Purchased from a reputable, authorized distributor

Fully enrolled in Amazon’s Transparency program, with codes properly applied to each unit

I submitted clear photos showing the Transparency labels and uploaded valid invoices showing where and when I purchased the inventory. Despite that, I just heard back from Amazon saying that I haven’t provided any information to prove the product's genuineness.

This is incredibly frustrating—especially since I’ve followed all the rules and done everything by the book. Has anyone else had this happen? Is there a better way to present the proof, or a particular format Amazon prefers?

Any help or tips would be hugely appreciated. I'm really trying to resolve this and keep my account in good standing.