Need Help with Feedback Removal
I’ve been trying to get a clearly false feedback removed, but I keep receiving automated responses despite providing solid proof, including a picture. The feedback is more of a product review rather than a legitimate seller review, which I understand goes against Amazon’s feedback policies.
I’ve already submitted a request for removal, but it keeps getting rejected without proper review. I’m now requesting a human review of my case, as I believe it’s being handled by bots.
Has anyone successfully escalated a case like this? Any advice on how to get an actual person to review it? Any help would be greatly appreciated!
Case ID 114-4966693-0108264
@SEAmod @April_Amazon @Nikki_Amazon@Ricardo_Amazon@Sunnie_Amazon@Jurgen_Amazon@Joey_Amazon@Dominic_Amazon
Need Help with Feedback Removal
I’ve been trying to get a clearly false feedback removed, but I keep receiving automated responses despite providing solid proof, including a picture. The feedback is more of a product review rather than a legitimate seller review, which I understand goes against Amazon’s feedback policies.
I’ve already submitted a request for removal, but it keeps getting rejected without proper review. I’m now requesting a human review of my case, as I believe it’s being handled by bots.
Has anyone successfully escalated a case like this? Any advice on how to get an actual person to review it? Any help would be greatly appreciated!
Case ID 114-4966693-0108264
@SEAmod @April_Amazon @Nikki_Amazon@Ricardo_Amazon@Sunnie_Amazon@Jurgen_Amazon@Joey_Amazon@Dominic_Amazon
4 replies
Seller_qjC9zfgzs3Vpr
sorry I post the wrong case ID the correct Case ID is 17277505951
@SEAmod @April_Amazon @Nikki_Amazon @Ricardo_Amazon @Sunnie_Amazon @Jurgen_Amazon @Joey_Amazon @Dominic_Amazon
Nano_Amazon
Hello @Seller_qjC9zfgzs3Vpr
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to a negative feedback removal request, I reached out to a dedicated team to further investigate whether the feedback meets the criteria to be removed or not.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Best,
Nano
Nano_Amazon
Hello @Seller_qjC9zfgzs3Vpr
I notice that our escalations team is actively addressing this issue in the case number 17403860291. Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
