Buyer left TWO negative feedbacks on DAY OF DISPATCH asking for cancellation - customer service won't remove
A customer left TWO negative feedbacks on the DAY OF DISPATCH asking for cancellation of their two orders. Surely this is not a valid use of Feedback?
I tried using Feeback Manager but it was automatically denied. I opened cases, but they were automatically denied. I opened another case asking for human review - the case stayed open for a while, but then I was just told, again, that I could only remove feedback via Feedback Manager.
I don't make a lot of sales and don't get a lot of feedback, so this is really hurting my average.
Please could someone take a look and give proper consideration to removing these incorrect uses of Feedback?
The two order numbers are posted in my case 2832266643.
@Ricardo_Amazon@Lucre_Amzn@Daryl_Amazon
Buyer left TWO negative feedbacks on DAY OF DISPATCH asking for cancellation - customer service won't remove
A customer left TWO negative feedbacks on the DAY OF DISPATCH asking for cancellation of their two orders. Surely this is not a valid use of Feedback?
I tried using Feeback Manager but it was automatically denied. I opened cases, but they were automatically denied. I opened another case asking for human review - the case stayed open for a while, but then I was just told, again, that I could only remove feedback via Feedback Manager.
I don't make a lot of sales and don't get a lot of feedback, so this is really hurting my average.
Please could someone take a look and give proper consideration to removing these incorrect uses of Feedback?
The two order numbers are posted in my case 2832266643.
@Ricardo_Amazon@Lucre_Amzn@Daryl_Amazon
0 replies
Seller_ER4yO8zyh46lX
Sorry, I should have said "seller support won't remove" in my title!
JiAlex_Amazon
Hello @Seller_ER4yO8zyh46lX!
I wanted to follow up on your post. In order for me to take a look, could you please provide me the case ID or oder ID related to the CAN marketplace, I tried look with the one you provide however I got no results.
Regards,
JiAlex
