🔎 Amazon Seller Identity & Document Verification Guide
Hi Sellers,
To maintain a trusted store for buyers and sellers, we need to verify the information that you provided during registration. Here you can find information on the global seller identity verification process and the documents that you have to provide to create and verify your selling on Amazon account.
Document submission
1. Before submitting relevant documentation to activate your seller account, you must sign in to Seller Central and complete the registration process: 1) Update the business information, 2) Seller information, 3) Billing, 4) Store and 5) Verification.
2. You will have to confirm your details under Identity and Address Verification and upload the required documents as per the instructions on this page.
3. The Verification page will display customized options based on your business type and the country, state, or region in which your business is located or where you reside.
Document requirements
Amazon will need to verify the identity of the legal representative or beneficial owner registering the account.
The person registering the account, also known as primary contact person, will need to provide two documents - an identity document and an additional document.
We require at least two (2) documents in order to verify your identity:
- Identity documentI: A government-issued photo identity document that is used to confirm one’s identity, such as a passport or national ID. This document must match the proof of identity information selected under Identity data.
- Business Licenses: We require a document that proves that your business is valid, such as a business license or equivalent business document. This is a government issued statement displaying information on your business.
- Proof Of Address: We collect a proof of address document, such as bank statement or credit card statement. A bank statement is an official document issued by your bank or other financial institution that summarizes your account activity over a certain period of time - typically one month.
- Additional documents for legal and compliance obligations: Based on your business' physical location or the store(s) in which you operate, we may request additional documents and information about your business.
In order to ensure your documents are not rejected, make sure that they meet the following requirements by clicking HERE.
Please let us know if have any question or if you need any additional assistance.
Best Regards,
Connor
🔎 Amazon Seller Identity & Document Verification Guide
Hi Sellers,
To maintain a trusted store for buyers and sellers, we need to verify the information that you provided during registration. Here you can find information on the global seller identity verification process and the documents that you have to provide to create and verify your selling on Amazon account.
Document submission
1. Before submitting relevant documentation to activate your seller account, you must sign in to Seller Central and complete the registration process: 1) Update the business information, 2) Seller information, 3) Billing, 4) Store and 5) Verification.
2. You will have to confirm your details under Identity and Address Verification and upload the required documents as per the instructions on this page.
3. The Verification page will display customized options based on your business type and the country, state, or region in which your business is located or where you reside.
Document requirements
Amazon will need to verify the identity of the legal representative or beneficial owner registering the account.
The person registering the account, also known as primary contact person, will need to provide two documents - an identity document and an additional document.
We require at least two (2) documents in order to verify your identity:
- Identity documentI: A government-issued photo identity document that is used to confirm one’s identity, such as a passport or national ID. This document must match the proof of identity information selected under Identity data.
- Business Licenses: We require a document that proves that your business is valid, such as a business license or equivalent business document. This is a government issued statement displaying information on your business.
- Proof Of Address: We collect a proof of address document, such as bank statement or credit card statement. A bank statement is an official document issued by your bank or other financial institution that summarizes your account activity over a certain period of time - typically one month.
- Additional documents for legal and compliance obligations: Based on your business' physical location or the store(s) in which you operate, we may request additional documents and information about your business.
In order to ensure your documents are not rejected, make sure that they meet the following requirements by clicking HERE.
Please let us know if have any question or if you need any additional assistance.
Best Regards,
Connor
0 replies
Seller_ThGcwPV4uE1C6
HI,
My Amazon account TRILLIONSOFBOOKS verification failed it highlighted the drivers license doesn’t match the info on top? I never failed verification before.
If someone from Amazon look into this.
Seller_MqLXxpc3Y66Kl
Hello, my name is Tamia as I applied for the US dollar center account, but I do not want Mexico on my account at all because it is charging me insufficient. These are negative charges which I never applied for Mexico at all. I wanted to know if I can deactivate Mexico and US in Canada.
Seller_NiUiqf29Cugxm
Hello Connor
I recently tried to register as a new seller on Amazon using my company Straight Rizz INC, and I encountered an unexpected issue that I’m hoping someone can help me better understand or navigate.
Shortly after submitting my account registration and required documentation, I received a message from Amazon stating:
“We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.”
This came as a complete shock to me. I can honestly say that this is my first time registering a seller account on Amazon, and I have never engaged in any dishonest or fraudulent behavior. My company is newly formed and fully legitimate, and I was genuinely looking forward to launching a business on Amazon.
I understand Amazon’s need to protect its platform and community, but I believe this may be a misunderstanding or a false positive triggered by some technical or document-related issue.
I would greatly appreciate any advice from the forum team or moderators on what I can do next. Specifically:
Is there any official way to request a video call verification to prove my identity and business legitimacy?
Are there internal teams I should try to contact, beyond the appeal submission I already sent?
Has anyone else encountered a similar situation during the initial registration process, and if so, how was it resolved?
I am fully prepared to provide all necessary documentation — including my government-issued ID, company registration paperwork, and proof of address — to clear this up.
Thank you very much for your time and any guidance you can offer. I really hope to find a way to resolve this and build my business the right way on Amazon.
Sincerely,
Straight Rizz INC
Seller_UmGMoDqc6WVRY
Hello,
I have a company and physical store in Mexico, I want to expand my sales channels, I am ready to take the information of the Mexican company to register the Amazon Mexico local store, I have filled out the information, to the last step, need to be my responsible person for the video verification, we are in the Mexican computer Mexican network address to complete the registration, but at present the person in charge of the company is in China, only the ip address in China, can you tell me how should I complete the store, I am worried that the ip address is the same, affecting me to register the Mexico store, can you tell me how? How should I complete the video verification of the store, I am worried that the ip address is not the same, affecting me to register the Mexican store, we are very cautious about ip address, can you tell me how it should be?
Seller_ttvm0FEdz0rkr
Hello Sellers and Amazon Moderators,
I am facing a serious issue with my seller account. My account is currently locked, and I am unable to contact Seller Support or the Account Health team because the "Create Case" or "Contact Us" option is completely missing from my account.
Here is my situation in detail:
1. I received a risk notification asking me to complete identity and face verification.
2. I completed the verification process through the provided link, but after a few days, my verification failed.
3. After that, I was given the option to "Reactivate Your Account," but when I clicked it, there was only a "Submit New Information" button that allowed me to send a request without uploading any documents or adding any message.
4. Now, when I try to verify again through the email links, the page only shows:
“We have completed our review of your document and information.”
There is no option to upload documents or submit anything new.
5. The biggest problem is that my account does not have any option to create a case or contact support. I have tried many times from different devices and browsers, but the option is missing.
6. I am completely stuck now and unable to reach Amazon Support from my locked account.
I am attaching screenshots showing this issue for reference.
Request:
I kindly request help from Amazon Moderators or experienced sellers.
Is there any way to escalate this case or get assistance from the Account Health or Verification team?
I am ready to provide any documents or information needed to solve this problem.
I would appreciate any advice or solution.
Thank you very much for your time and support.
Seller_mjWxtagaXvrJU
I have a simple question for you @Connor_Amazon , and I hope you can guide me...
After registering on account, it got deactivated, and then submitted appeals. Then the Amazon team sent a link via email for verification, but that link isn’t working.
Is there a time limit for the link, after which it expires?
Also, the Amazon team tried to contact me with a call, but missed the call to pick it up.
Now, what should I do? Should message support team , or should click the "Call Account Specialist" button?
That’s all—just explain this to me.
