Is Amazon Seller Support Serious? They Don’t Know What They’re Doing!
This has been one of the most frustrating experiences I’ve ever had with Amazon Seller Support, especially their so-called “Special Team.” Are they even reading my messages, or are they just copying and pasting generic replies without understanding the issue?
Here’s what happened:
I contacted support because I’m being asked to reverify my account under the INFORM Consumers Act. The problem is that there’s no option to select "Individual." All I see are "privately-owned" or "public business" fields. I clearly explained this and asked them to resolve it.
Their reply? “We can’t verify your account because you need to submit supporting documents.” How on earth am I supposed to submit documents when the system doesn’t even provide the correct option for "Individual"? I made this very clear in my message.
After explaining again, they replied: “We’ve verified your account; you can continue selling.” I thought the issue was resolved, but when I checked Seller Central, the INFORM Consumers Act verification section was still showing. So, I contacted them AGAIN to point this out.
And guess what their response was? THE SAME THING AGAIN: “We can’t verify your account because you need to submit supporting documents.” This is absolutely ridiculous. I’m literally telling them the issue is that the correct option isn’t even available, yet they keep sending the same unhelpful response.
Amazon’s "Special Team" has been completely unhelpful. I was redirected to them from "normal support" for better assistance, but it’s clear they’re just skimming my messages and sending generic replies.
Case ID: 17005919351
Is Amazon Seller Support Serious? They Don’t Know What They’re Doing!
This has been one of the most frustrating experiences I’ve ever had with Amazon Seller Support, especially their so-called “Special Team.” Are they even reading my messages, or are they just copying and pasting generic replies without understanding the issue?
Here’s what happened:
I contacted support because I’m being asked to reverify my account under the INFORM Consumers Act. The problem is that there’s no option to select "Individual." All I see are "privately-owned" or "public business" fields. I clearly explained this and asked them to resolve it.
Their reply? “We can’t verify your account because you need to submit supporting documents.” How on earth am I supposed to submit documents when the system doesn’t even provide the correct option for "Individual"? I made this very clear in my message.
After explaining again, they replied: “We’ve verified your account; you can continue selling.” I thought the issue was resolved, but when I checked Seller Central, the INFORM Consumers Act verification section was still showing. So, I contacted them AGAIN to point this out.
And guess what their response was? THE SAME THING AGAIN: “We can’t verify your account because you need to submit supporting documents.” This is absolutely ridiculous. I’m literally telling them the issue is that the correct option isn’t even available, yet they keep sending the same unhelpful response.
Amazon’s "Special Team" has been completely unhelpful. I was redirected to them from "normal support" for better assistance, but it’s clear they’re just skimming my messages and sending generic replies.
Case ID: 17005919351
0 replies
Seller_NbYSGJ8Tehgbv
Do not fall for this trap.
It is anyone's guess who actually sends the first line of Seller Support messages. Could be AI. Could be a random person. Who knows.
If your messages to Seller Support are insulting/aggressive/repetitive/or do not contain the information they requested, they will find a way to either extend the amount of time you spend trying to resolve this or ignore you altogether. I suggest you send overly informative/polite/short/ and easy to understand message to Seller Support even though its repetitive and it makes no sense to you nor I. This "first line" is designed to gather information.
Once you qualify, it gets transferred to someone else where its possible they will see your past case inquiries and help you further. That is why when it "gets transferred to the internal team" it takes a while to receive a response. Its going to a real person because you passed the first round of Seller Support messages.
I know its extremely hard to compose messages to them and be polite. I would love to tell them off. But it gets you no where.
Sometimes, I ask other people to compose the messages as I am too aggravated to compose one.
Roxy_Amazon
Hi there @Seller_zOYQXiGI1RdYx,
I hope this finds you well!
I see you have previously created a thread for this issue.
We kindly ask you remain patient while we moderators work to address your posts and avoid confusion. Please continue to provide updates and relevant information on the original post in order to comply with community guidelines. I will respectfully close this thread.
All the best,
-Roxy
