Account Deactivated for Trademark Violation - Seeking Guidance
Hello Amazon Seller Community,
My account was deactivated 15 days ago for repeated trademark violations ("Werther's Original"). I've appealed multiple times, detailing corrective actions (listing removals), preventative measures (SOP for listings - "Appendix A", IP checklist - "Appendix B"), and training ("Appendix C"). I've also confirmed the removal of the infringing content ("Appendix D") and have brand authorization for other products ("Appendix F").
Despite this and following Seller Support advice, my appeals are rejected with generic responses. I'm unsure what specific information Amazon needs.
Has anyone faced similar issues with trademark violations and appeals? Any advice on how to get clarity on what's required for reinstatement would be greatly appreciated. This business is my primary income source.
Thank you.
Account Deactivated for Trademark Violation - Seeking Guidance
Hello Amazon Seller Community,
My account was deactivated 15 days ago for repeated trademark violations ("Werther's Original"). I've appealed multiple times, detailing corrective actions (listing removals), preventative measures (SOP for listings - "Appendix A", IP checklist - "Appendix B"), and training ("Appendix C"). I've also confirmed the removal of the infringing content ("Appendix D") and have brand authorization for other products ("Appendix F").
Despite this and following Seller Support advice, my appeals are rejected with generic responses. I'm unsure what specific information Amazon needs.
Has anyone faced similar issues with trademark violations and appeals? Any advice on how to get clarity on what's required for reinstatement would be greatly appreciated. This business is my primary income source.
Thank you.
0 replies
Atlas_Amazon
Hello @Seller_XzyUgFkyZVjV7
Thank you for the information provided regarding the recent issues you have seen impact your account. I understand it was due to repeated infringement of another trademark that was being utilized, and the appeals you are providing are being rejected. I do want to offer guidance as I know this type of situation can be very difficult to navigate.
To provide support, I will require more details on the appeal that you are providing as this situation is going to require a strong explanation. The summary that you have shared is a good start but our team is going to be looking for specific details on what occurred that can show that you have an understanding for what caused this issue. This should be shown in your root cause, and followed by how you fixed the immediate concern in your corrective actions. For your preventative measures, be sure to include any and all changes you will be implementing to ensure that this situation does not re-occur.
I will continue to monitor this thread for the details of your situation so that guidance and support can be provided to you.
Best,
Atlas
Seller_CussqGfv4OWJA
I am experiencing something similar and have not been able to resolve it yet. Please let me know how it goes.
