Hello Sellers,

We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue.

Thank you all who brought this to our attention.

12/21 Update:

The issue causing increased data latency impacting Deferred Transaction Reports has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via Reports Repository.

Thank you for your patience and we apologize for any confusion caused by the data latency issue impacting Payment Dashboard and reports. 

12/19 Update:

Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.

Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.

To learn more about payments and deferred transactions, check out the links below:

What is a deferred transaction?

Why didn't I get paid?

Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard