Amazon lost my goods without any explain.
In the spring of 2024, there was heavy snow in my country. Many amazon warehouse have been closed. I didn't urge the FBA staffs to ship my goods , at the cost of losing all the inventory that I needed to remove.
I feel really bad when the customer service told me that there are 120 days to check the shipment.
Yes I know there is a time limit, but I think it's despicable if I keep letting the struggling Amazon warehouse serve me for three months.
When I discover the problem in may 2024, it was too late.
Perhaps I should be more cruel?
I really feel like I was wrong.
Amazon lost my goods without any explain.
In the spring of 2024, there was heavy snow in my country. Many amazon warehouse have been closed. I didn't urge the FBA staffs to ship my goods , at the cost of losing all the inventory that I needed to remove.
I feel really bad when the customer service told me that there are 120 days to check the shipment.
Yes I know there is a time limit, but I think it's despicable if I keep letting the struggling Amazon warehouse serve me for three months.
When I discover the problem in may 2024, it was too late.
Perhaps I should be more cruel?
I really feel like I was wrong.
26 replies
Bryce_Amazon
Greetings,
Thanks for posting here on the forums.
To clarify, are you saying you had mandatory removals that you needed to with FBA inventory but were unable to do it within the allotted 120 days? Any additional information you could provide would be greatly appreciated!
- Bryce
Bryce_Amazon
Hey @Seller_mNkh7ooK0zj3u,
Amazon sends us inventory one unit by one unit. Have you noticed this issue?
Is this in reference to FBA inventory removal orders? As in, you're getting pieces of inventory one at a time?
- Bryce
Seller_mNkh7ooK0zj3u
Yes. FBA order. 2312271574, 2312301RTK, eFOiNmWuEh, 2312081129
Our warehouse lost them, because amazon give us one piece by one piece.
This is too bad.
Seller_mNkh7ooK0zj3u
No warehouse can receive goods one piece by piece. This is disrespectful!!!!!
Bryce_Amazon
Greetings,
Thanks for the reply. I wanted to reiterate a message a posted a few weeks ago on the matter: the Seller Support team was able to do a comprehensive investigation and their latest communication in case 16711018201 is accurate. At this time there are no further escalation paths available, please let me know if there are any other issues I can investigate on your behalf.
- Bryce
