A-to-Z Claim Granted Without Return or Communication – Serious Concern in Amazon Canada
Hello Amazon Sellers and Support Team,
I want to raise a serious issue we've repeatedly faced on Amazon Canada, and it's becoming unbearable.
Order ID: 702-3441839-4344249
Order Date: April 10
Delivered On: April 15 (Shipped using Amazon shipping from the US to Canada, delivered on time)
A-to-Z Claim Filed: May 10 – nearly a month after successful delivery
Buyer Communication: NONE
Return Status: Buyer did not return the item
Despite all of this, the A-to-Z claim was granted automatically. We appealed the decision immediately, and the appeal was instantly denied without any explanation or proper review.
This is not an isolated incident. We’ve seen this happen multiple times in the Canadian region, where:
Buyers don’t contact us at all
Items are not returned
Amazon grants the refund without any input from the seller
Appeals are rejected instantly
As a result, we have now taken down all our listings from Amazon Canada because we cannot afford to keep losing inventory and revenue like this. We are fulfilling our responsibilities as sellers—using Amazon shipping, ensuring on-time delivery, and maintaining order accuracy. Yet we are being penalized unfairly.
Why is Amazon not enforcing its own policy, which states that the buyer must contact the seller and allow them a chance to resolve the issue before opening an A-to-Z claim?
We request Amazon to urgently review how A-to-Z claims are being handled in Canada and ensure that sellers are not left defenseless in these situations.
A-to-Z Claim Granted Without Return or Communication – Serious Concern in Amazon Canada
Hello Amazon Sellers and Support Team,
I want to raise a serious issue we've repeatedly faced on Amazon Canada, and it's becoming unbearable.
Order ID: 702-3441839-4344249
Order Date: April 10
Delivered On: April 15 (Shipped using Amazon shipping from the US to Canada, delivered on time)
A-to-Z Claim Filed: May 10 – nearly a month after successful delivery
Buyer Communication: NONE
Return Status: Buyer did not return the item
Despite all of this, the A-to-Z claim was granted automatically. We appealed the decision immediately, and the appeal was instantly denied without any explanation or proper review.
This is not an isolated incident. We’ve seen this happen multiple times in the Canadian region, where:
Buyers don’t contact us at all
Items are not returned
Amazon grants the refund without any input from the seller
Appeals are rejected instantly
As a result, we have now taken down all our listings from Amazon Canada because we cannot afford to keep losing inventory and revenue like this. We are fulfilling our responsibilities as sellers—using Amazon shipping, ensuring on-time delivery, and maintaining order accuracy. Yet we are being penalized unfairly.
Why is Amazon not enforcing its own policy, which states that the buyer must contact the seller and allow them a chance to resolve the issue before opening an A-to-Z claim?
We request Amazon to urgently review how A-to-Z claims are being handled in Canada and ensure that sellers are not left defenseless in these situations.
0 replies
JiAlex_Amazon
@Seller_05gojXmRXinfP
Following up on your post. After reviewing, the appeal has been declined as per our A-Z claim policies, more specifically, the: "You authorized the return request with an international return address, but you either failed to provide a prepaid return label or failed to agree to a returnless refund within 48 hours of receiving the return request".
Amazon’s A-to-z Guarantee claims
If you need assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
