Consumer Chemicals and Containers
Hello,
Recently, I received an e-mail from Amazon that I need to submit a documentation including SOR/2001-269 for the verification of my products and in order to be compliant(Consumer Chemicals and Containers). Otherwise, all these listings will be closed.
Up to now, we were asking only for the MSDS for the verification. Now they are rejecting the MSDS and asking for some test reports. These are:
. Test reports from an ISO 17025-accredited laboratory that show that the product complies with the regulations, standards, and requirements listed in the help page
• CoC (Certificate of Conformity) issued by an accredited lab that shows that the product complies with the regulations, standards, and requirements listed in the help page
• Safety data sheet
• Child-resistant packaging (CRP) certification, as applicable
Our products are not flammable, also not toxic or corrosive. These are not classified as hazardous materials. It is not clear to me if Amazon is asking all these test reports or one of them. This is not mentioned. I wonder if Amazon is asking for these test reports by all sellers who are selling any kind of liquids?
I tried to contact some companies in the accelerator and also the Health Canada’s Consumer Product Safety Program. Unfortunately, nobody could give any exact recommendation. Can anyone help me how to solve this issue? Thank you
Consumer Chemicals and Containers
Hello,
Recently, I received an e-mail from Amazon that I need to submit a documentation including SOR/2001-269 for the verification of my products and in order to be compliant(Consumer Chemicals and Containers). Otherwise, all these listings will be closed.
Up to now, we were asking only for the MSDS for the verification. Now they are rejecting the MSDS and asking for some test reports. These are:
. Test reports from an ISO 17025-accredited laboratory that show that the product complies with the regulations, standards, and requirements listed in the help page
• CoC (Certificate of Conformity) issued by an accredited lab that shows that the product complies with the regulations, standards, and requirements listed in the help page
• Safety data sheet
• Child-resistant packaging (CRP) certification, as applicable
Our products are not flammable, also not toxic or corrosive. These are not classified as hazardous materials. It is not clear to me if Amazon is asking all these test reports or one of them. This is not mentioned. I wonder if Amazon is asking for these test reports by all sellers who are selling any kind of liquids?
I tried to contact some companies in the accelerator and also the Health Canada’s Consumer Product Safety Program. Unfortunately, nobody could give any exact recommendation. Can anyone help me how to solve this issue? Thank you
17 replies
Seller_KK9UQ9Nz0N64k
I'm having similar issues with almost 1000 products. Amazon seems to have recently broadened their definition of what products fall under this law. I can see that house paint falls under the provisions of this law. However, Amazon is now asking for testing on any listing that includes the word paint in it. This includes watercolor paint, acrylic paint and similar items used by adult artists.
Amazon is also including artist palettes that do not include any liquids or chemicals and can't be used as a container. I don't have SDS for these items because they are just flat sheets of glass or plastic. They are not accepting any of my appeals even on these palettes that clearly don't fall under this law.
Glenn_Amazon
Hi there @Seller_irvQ5UANRb2aV,
In my experience when the compliance team is requesting documentation they are generally requesting the entire list of tests be completed. However I can review your most recent Case and see what details are available if you provide the Case ID. Thank you for your understanding.
-Glenn
Glenn_Amazon
Hi there @Seller_irvQ5UANRb2aV,
I've escalated this open case and am currently waiting for a response from our internal team regarding this ASIN and any details on this regulation I can share. Once I have additional details I will reach out to you here. Thank you for your understanding.
-Glenn
Seller_2TtmU2gHIa48g
Hello, I appreciate your help on this issue--many of us are facing the same problem.
Glenn_Amazon
HI there @Seller_2TtmU2gHIa48g,
I'm still waiting for a response from our escalation team. Please note that I can't guarantee that the response will address your specific ASIN as you likely have have different ASINs than @Seller_irvQ5UANRb2aV .
However I am looking to get more specific details on this compliance process. As soon as I have any details I will reach out to you here. Thank you.
-Glenn
Glenn_Amazon
Hi there @Seller_irvQ5UANRb2aV and @Seller_2TtmU2gHIa48g,
At this time you will need to provide your documentation for your Canadian store offers as mentioned on the Consumer chemicals and containers help page. The expectation is that you Either test reports from an ISO 17025-accredited laboratory that show that the product complies with the regulations, standards and requirements listed above or certification of compliance from one of the following:
- Responsible Care Certification
- CSA Group Certification
- UL Product Certification
- ChemStewards
- WERCS
Please follow the steps in the help page above for this issue. If you continue to run into trouble please let me know. Thank you.
-Glenn
Seller_irvQ5UANRb2aV
Thank you for sharing of these labs. However, as per checked in this forum under products compliance category, I cannot see any seller that have been successful with any of these labs in convincing Amazon. Other options like responsible care certification refers to a voluntary initiative recognized globally in the chemical industry. "Responsible Care" is not a regulatory certification like CCCR, 2001. I don't want to gamble by collecting all certificates on earth in order to convince Amazon. Instead, I expect that Amazon clarifies what exactly is needed in order to be compliant.
Glenn_Amazon
Greetings @Seller_irvQ5UANRb2aV,
I can try to get greater clarity, however it is unlikely the team will provide more details than what is included in the Consumer chemicals and containers help page. Ultimately, if you don't provide one of the requested documents from the help page the team is unlikely to reinstate your ASIN. Thank you for your understanding. Once I get any further updates I will reach out to you here.
-Glenn
Seller_DE65By60epjRV
Hi Glenn,
Can you confirm if a product is registered with WERCs will it be sufficient as proof of compliance?
Glenn_Amazon
Hi there @Seller_DE65By60epjRV and @Seller_irvQ5UANRb2aV,
I've reviewed with our internal team and at this time you will need to work with your own compliance experts to ensure your documentation ensures that your product is compliant with :
SOR/2001-269 - Consumer Chemicals and Containers Regulations, 2001
I'm not going to be able to confirm if a specific document or test will be sufficient however per the Consumer chemicals and containers the following documents are accepted:
Either test reports from an ISO 17025-accredited laboratory that show that the product complies with the regulations, standards and requirements listed above or certification of compliance from one of the following:
- Responsible Care Certification
- CSA Group Certification
- UL Product Certification
- ChemStewards
- WERCS
Thank you for your understanding.
-Glenn
