Hello, @Seller_4YF72amJElXuK,

Thank you for reaching out. This is Sunnie, from Amazon.

I reviewed your case, and it is still open. Our support team is requesting additional information from you. To respond, please click here.

Make sure to provide detailed information so they can replicate the issue. My recommendation:

1. Let's start by clearing cookies, cache, and your browsing history.
2. After that, restart your browser and computer. If possible, try using a different computer to see if the issue persists.
3. Take a peek at our list of supported browsers and operating systems to ensure compatibility with Seller Central.

If these steps don't resolve the issue, here's what they'll need from you to assist further:

• The name and version of your browser
• Your Operating System (OS) and its version
• The specific URL where you're encountering this issue
• Steps to recreate the problem
• A screenshot of the error message or behavior

Regards,

Sunnie