This message was not directly about issue caused by Canada Post strike, but CP strike indirectly affected Purolator courier to become swamped.

If do a search on Google for "Purolator delay due to disruption", tons of discussions on reddit.

Not all locations are affected, but particularly in Ontario.

702-6413690-6668202

Purolator couldn't make the delivery, buyer was kept asking for changing delivery address, we said we can't. Finally Purolator had the package available for pickup, but buyer filed A-to-Z for item not receive already. We've "respond to Amazon" telling A-to-Z that buyer "AGREED" to go pickup the package. However, the next morning when back to work, claim already granted since "tracking information you provided was either insufficient or the order was not actually received by the customer.".

Then later in the morning, buyer said he picked it up and already started to use the product. Buyer wasn't a dishonest person (it was a company purchase), and even helped to contact Amazon by asking for re-charge or payment. We also Appeal the claim at the same time.

But guess what? The lame A-to-Z uphold decision because "the order should have been received by the buyer no later than December xx, 2024. If you realize an item is not available for immediate delivery, alert the buyer straight away and initiate a refund if necessary. ".

Oh really? (1) shouldn't A-to-Z check who's fault for having the delivery passed Deliver by schedule? (2) buyer already TOLD to pay for the order again, this broken A-to-Z still decide to let buyer keep the money while having the product at same time.

Now buyer asked Amazon once again to "re-charge", the claim still under review for few days already. Who knows if we are going to get the money back or not. Wasting lots of time all because of A-to-Z was the "root of cause" to create SCAM with all non-sense reasons.

702-4709119-1668225

Also Purolator's delivery. Shipping address was a condo, and proof of delivery showed delivered to the security desk of building signed by the guard. Buyer said did not receive and filed A-to-Z. We've asked buyer to check with the security desk, but buyer said the guards told him nothing there. So we also told buyer to ask the property manager for surveillance camera recording who signed for the delivery.

Guess what? The next morning back to work, again claim granted, this time with crappy reason "In this case, the tracking information indicates delivery, but the customer did not receive the package. Because you followed our policy and shipped the order with valid tracking, we will not count the claim against your order defect rate.".

Oh really? customer did not receive, how this broken system proof it (all condo's delivery were received by front desk or mail room, very common sense, who's going to let the driver go upstairs walking around)?

And at the same, buyer told us property manager found the package and he had it on hand already. So we appealed the claim, this time lame A-to-Z responded "We understand that sometimes events outside of your control may temporarily disrupt your operations. Our goal is to support you during those difficult times. In light of the circumstances surrounding this claim, Amazon has provided a refund to the customer on this occasion. Your order defect rate will not be impacted. This credit should show in your account within 72 hours and your order defect rate will be updated within 48 hours to reflect this change."

Support us? Isn't it A-to-Z 's mistake to claim decision from the beginning? Worst thing was it said credit will be posted to our account within 72 hours, now 4 days passed, nothing credited whatsoever, opened seller support case, still "Pending for Amazon action". Terrible A-to-Z made this SCAM again.

Although buyer said will mail the product back to us, 1 week passed no updates yet from him.