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Seller_NlwG4fpUSMxia

buyer returned different item

Buyer received new products, but returned different old broken item. i refunded 1% to the buyer. The buyer claimed A TO Z ,Amazon fully refunded to buyer. I lost a lot of money.

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Seller_NlwG4fpUSMxia

buyer returned different item

Buyer received new products, but returned different old broken item. i refunded 1% to the buyer. The buyer claimed A TO Z ,Amazon fully refunded to buyer. I lost a lot of money.

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180 views
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Seller_kIukTwdhvntAp
In reply to: Seller_NlwG4fpUSMxia’s post

Sadly, you say that YOU refunded the buyer so that means you can't file a Safe-T claim.

It's unlikely any MODS can help, but if you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.

They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....

While I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud.

ALSO the Government has a site IC3 (Amazon will remove the link if I put it here) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.

In all cases it at least puts the con artists into a data base for future reference by the authorities.

There's an OLD saying -- If you aren't part of the solution you are part of the problem.

PLEASE REPORT, REPORT, REPORT, REPORT.

20
user profile
Quincy_Amazon
In reply to: Seller_NlwG4fpUSMxia’s post

Hello @Seller_NlwG4fpUSMxia

Thank you for posting your inquiry to the Forums.

If Amazon grants a Claim in favor of a customer, you have 30 days to appeal and request a further investigation. Based on the results of the appeals investigation, Amazon will make a decision on whether to reverse the initial decision and reimburse you for the Claim incurred. I have included some help pages below that provide additional detail on A-Z Claims for your reference if needed:

Regards,

Quincy_Amazon

12
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user profile
Seller_NlwG4fpUSMxia

buyer returned different item

Buyer received new products, but returned different old broken item. i refunded 1% to the buyer. The buyer claimed A TO Z ,Amazon fully refunded to buyer. I lost a lot of money.

180 views
2 replies
30
Reply
user profile
Seller_NlwG4fpUSMxia

buyer returned different item

Buyer received new products, but returned different old broken item. i refunded 1% to the buyer. The buyer claimed A TO Z ,Amazon fully refunded to buyer. I lost a lot of money.

30
180 views
2 replies
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buyer returned different item

by Seller_NlwG4fpUSMxia

Buyer received new products, but returned different old broken item. i refunded 1% to the buyer. The buyer claimed A TO Z ,Amazon fully refunded to buyer. I lost a lot of money.

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Seller_kIukTwdhvntAp
In reply to: Seller_NlwG4fpUSMxia’s post

Sadly, you say that YOU refunded the buyer so that means you can't file a Safe-T claim.

It's unlikely any MODS can help, but if you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.

They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....

While I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud.

ALSO the Government has a site IC3 (Amazon will remove the link if I put it here) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.

In all cases it at least puts the con artists into a data base for future reference by the authorities.

There's an OLD saying -- If you aren't part of the solution you are part of the problem.

PLEASE REPORT, REPORT, REPORT, REPORT.

20
user profile
Quincy_Amazon
In reply to: Seller_NlwG4fpUSMxia’s post

Hello @Seller_NlwG4fpUSMxia

Thank you for posting your inquiry to the Forums.

If Amazon grants a Claim in favor of a customer, you have 30 days to appeal and request a further investigation. Based on the results of the appeals investigation, Amazon will make a decision on whether to reverse the initial decision and reimburse you for the Claim incurred. I have included some help pages below that provide additional detail on A-Z Claims for your reference if needed:

Regards,

Quincy_Amazon

12
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user profile
Seller_kIukTwdhvntAp
In reply to: Seller_NlwG4fpUSMxia’s post

Sadly, you say that YOU refunded the buyer so that means you can't file a Safe-T claim.

It's unlikely any MODS can help, but if you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.

They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....

While I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud.

ALSO the Government has a site IC3 (Amazon will remove the link if I put it here) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.

In all cases it at least puts the con artists into a data base for future reference by the authorities.

There's an OLD saying -- If you aren't part of the solution you are part of the problem.

PLEASE REPORT, REPORT, REPORT, REPORT.

20
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_NlwG4fpUSMxia’s post

Sadly, you say that YOU refunded the buyer so that means you can't file a Safe-T claim.

It's unlikely any MODS can help, but if you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.

They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....

While I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud.

ALSO the Government has a site IC3 (Amazon will remove the link if I put it here) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.

In all cases it at least puts the con artists into a data base for future reference by the authorities.

There's an OLD saying -- If you aren't part of the solution you are part of the problem.

PLEASE REPORT, REPORT, REPORT, REPORT.

20
Reply
user profile
Quincy_Amazon
In reply to: Seller_NlwG4fpUSMxia’s post

Hello @Seller_NlwG4fpUSMxia

Thank you for posting your inquiry to the Forums.

If Amazon grants a Claim in favor of a customer, you have 30 days to appeal and request a further investigation. Based on the results of the appeals investigation, Amazon will make a decision on whether to reverse the initial decision and reimburse you for the Claim incurred. I have included some help pages below that provide additional detail on A-Z Claims for your reference if needed:

Regards,

Quincy_Amazon

12
user profile
Quincy_Amazon
In reply to: Seller_NlwG4fpUSMxia’s post

Hello @Seller_NlwG4fpUSMxia

Thank you for posting your inquiry to the Forums.

If Amazon grants a Claim in favor of a customer, you have 30 days to appeal and request a further investigation. Based on the results of the appeals investigation, Amazon will make a decision on whether to reverse the initial decision and reimburse you for the Claim incurred. I have included some help pages below that provide additional detail on A-Z Claims for your reference if needed:

Regards,

Quincy_Amazon

12
Reply
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