Restricted products DIN/NPN problem solution
The product was purchased as a sun protection product, but the product is foundation. How can I explain this and solve the problem?
I cannot make changes to the detail page of the product because the places where I can make changes are locked and I do not know how to overcome this. Can you support me!
Below is the Account Health warning from Amazon.
Restricted products DIN/NPN problem solution
-- Original Message --
Hello,
We understand your concern.
We are requesting you not to re-open the case until you upload product labeling/packaging images on detail page with a valid DIN/NPN on the product as if you re-open the case, you will get the same reply from our end as per the policy.
We have reviewed all the information provided and have determined that the ASIN will not be reinstated. This product has been identified as unlicensed vitamin Natural Health Product and does not comply with Health Canada requirements. Unlicensed products or products that do not meet licensing requirements are not permitted for sale on Amazon.ca.
If you believe this decision was made in error please review the below checklist before submitting an appeal:
- The product packaging is clearly labeled in English and French.
- All labels, including the ingredient list, are clearly visible and uploaded to the product detail page.
- All claims made on the product detail page and images comply with the terms of the product's market authorization.
- The DIN / NPN is clearly visible on the product label and the DIN / NPN number is uploaded to the license information in Seller Central.
Restricted products DIN/NPN problem solution
The product was purchased as a sun protection product, but the product is foundation. How can I explain this and solve the problem?
I cannot make changes to the detail page of the product because the places where I can make changes are locked and I do not know how to overcome this. Can you support me!
Below is the Account Health warning from Amazon.
Restricted products DIN/NPN problem solution
-- Original Message --
Hello,
We understand your concern.
We are requesting you not to re-open the case until you upload product labeling/packaging images on detail page with a valid DIN/NPN on the product as if you re-open the case, you will get the same reply from our end as per the policy.
We have reviewed all the information provided and have determined that the ASIN will not be reinstated. This product has been identified as unlicensed vitamin Natural Health Product and does not comply with Health Canada requirements. Unlicensed products or products that do not meet licensing requirements are not permitted for sale on Amazon.ca.
If you believe this decision was made in error please review the below checklist before submitting an appeal:
- The product packaging is clearly labeled in English and French.
- All labels, including the ingredient list, are clearly visible and uploaded to the product detail page.
- All claims made on the product detail page and images comply with the terms of the product's market authorization.
- The DIN / NPN is clearly visible on the product label and the DIN / NPN number is uploaded to the license information in Seller Central.
0 replies
Christine_Amazon
Hello @Seller_VZkcfMrSWKhvw
This is Christine from Amazon Forums.
Please know that Cosmetics and Skin and hair care are part of the restricted products.
And there will be documentation you will need to present in order to be able to sell the item.
Please see the link below in order for you to have a better understanding of the warning received and also to present the documents requested.
Hope you have a great rest of the week.
Christine.
