China Sellers Selling Fake Products Under My ASINs
My Brand is brand registered and I noticed that I was losing buy box. I go to look and there are sellers undercutting my prices and selling my ASIN and shipping from China. Clearly they do not have my product as I do not sell or ship my product to China.
I've tried to report these sellers for counterfeit items but the brand registry says that my trademark doesn't support reporting counterfeit items? What was the point of the trademark then?
How do I get these sellers off my listing. They are undercutting me so low that my profit margins are minimal now.
China Sellers Selling Fake Products Under My ASINs
My Brand is brand registered and I noticed that I was losing buy box. I go to look and there are sellers undercutting my prices and selling my ASIN and shipping from China. Clearly they do not have my product as I do not sell or ship my product to China.
I've tried to report these sellers for counterfeit items but the brand registry says that my trademark doesn't support reporting counterfeit items? What was the point of the trademark then?
How do I get these sellers off my listing. They are undercutting me so low that my profit margins are minimal now.
0 replies
Seller_Db2K3ZpNinh7a
Can you please provide assistance or guidance here. I am unable to do test buys because I do not live in Canada.
Case ID 15520998691
@Christine_Amazon
@Sunnie_Amazon
Stevie_Amazon
Hey there @Seller_Db2K3ZpNinh7a,
Thank you so much for posting in the Seller Forums!
I am engaging with another Community Manager who will review this information further.
Feel free to provide any relevant information in the meantime, which as case IDs or communication received.
Your patience is greatly appreciated,
Stevie.
Daryl_Amazon
Hey @Seller_Db2K3ZpNinh7a,
Following up on my colleague Stevie's comment, appreciate the insight on case ID: 15520998691
You can submit your concern with supporting information on the Account Health dashboard.
As for the counterfeit part of your concern, you can also submit your concern through the Brand Registry or Report infringement page.
Was this done as indicated in the case? Did you receive any response from our escalation teams? Were any additional cases created on this topic?
I'd like to have more insight on the matter, I can't further escalate the situation if these indications were not followed.
I will await your confirmation.
Daryl
