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Seller_kxR4vd3BpB6rZ

Express pay and no Money

I changed my bank account from Schwab to Chase to activate express pay, as cash flow is an issue. My listings were immediately deactivated, but I got that cleared up in half a day. Side note: don't mess with your account settings during the Christmas rush.

I was supposed to be paid on Friday the 15th via express payment to my Chase bank. It says that with express payment, you will receive your money within 24 hours. In the payment dashboard, it shows I was paid on 12/15, so I opened a case on Monday the 18th when I didn't recieve any money. The case notes say transferred on the 18th, and I haven't received a response as of today, the 20th. Do I keep opening more cases? What should I do?

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7 replies
Account setup
Tags:Payments
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user profile
Seller_kxR4vd3BpB6rZ

Express pay and no Money

I changed my bank account from Schwab to Chase to activate express pay, as cash flow is an issue. My listings were immediately deactivated, but I got that cleared up in half a day. Side note: don't mess with your account settings during the Christmas rush.

I was supposed to be paid on Friday the 15th via express payment to my Chase bank. It says that with express payment, you will receive your money within 24 hours. In the payment dashboard, it shows I was paid on 12/15, so I opened a case on Monday the 18th when I didn't recieve any money. The case notes say transferred on the 18th, and I haven't received a response as of today, the 20th. Do I keep opening more cases? What should I do?

Account setup
Tags:Payments
10
120 views
7 replies
Reply
0 replies
user profile
Seller_kxR4vd3BpB6rZ
In reply to: Seller_kxR4vd3BpB6rZ’s post

So I decided to call the support desk and open another ticket, which got merged with my original ticket: "14500181571"

The support person said my ticket was sent to an outside group, and they don't use the same system, so there was no way for him to see any notes or if it was being handled. He also said it's the busiest time of year for Amazon and to be patient. I'm in a cash crunch and need to get paid. Is there a mod that could help me?

10
user profile
Steve_Amazon
In reply to: Seller_kxR4vd3BpB6rZ’s post

Hi @Seller_kxR4vd3BpB6rZ,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

10
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user profile
Seller_kxR4vd3BpB6rZ

Express pay and no Money

I changed my bank account from Schwab to Chase to activate express pay, as cash flow is an issue. My listings were immediately deactivated, but I got that cleared up in half a day. Side note: don't mess with your account settings during the Christmas rush.

I was supposed to be paid on Friday the 15th via express payment to my Chase bank. It says that with express payment, you will receive your money within 24 hours. In the payment dashboard, it shows I was paid on 12/15, so I opened a case on Monday the 18th when I didn't recieve any money. The case notes say transferred on the 18th, and I haven't received a response as of today, the 20th. Do I keep opening more cases? What should I do?

120 views
7 replies
Account setup
Tags:Payments
10
Reply
user profile
Seller_kxR4vd3BpB6rZ

Express pay and no Money

I changed my bank account from Schwab to Chase to activate express pay, as cash flow is an issue. My listings were immediately deactivated, but I got that cleared up in half a day. Side note: don't mess with your account settings during the Christmas rush.

I was supposed to be paid on Friday the 15th via express payment to my Chase bank. It says that with express payment, you will receive your money within 24 hours. In the payment dashboard, it shows I was paid on 12/15, so I opened a case on Monday the 18th when I didn't recieve any money. The case notes say transferred on the 18th, and I haven't received a response as of today, the 20th. Do I keep opening more cases? What should I do?

Account setup
Tags:Payments
10
120 views
7 replies
Reply
user profile

Express pay and no Money

by Seller_kxR4vd3BpB6rZ

I changed my bank account from Schwab to Chase to activate express pay, as cash flow is an issue. My listings were immediately deactivated, but I got that cleared up in half a day. Side note: don't mess with your account settings during the Christmas rush.

I was supposed to be paid on Friday the 15th via express payment to my Chase bank. It says that with express payment, you will receive your money within 24 hours. In the payment dashboard, it shows I was paid on 12/15, so I opened a case on Monday the 18th when I didn't recieve any money. The case notes say transferred on the 18th, and I haven't received a response as of today, the 20th. Do I keep opening more cases? What should I do?

Account setup
Tags:Payments
10
120 views
7 replies
Reply
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Seller_kxR4vd3BpB6rZ
In reply to: Seller_kxR4vd3BpB6rZ’s post

So I decided to call the support desk and open another ticket, which got merged with my original ticket: "14500181571"

The support person said my ticket was sent to an outside group, and they don't use the same system, so there was no way for him to see any notes or if it was being handled. He also said it's the busiest time of year for Amazon and to be patient. I'm in a cash crunch and need to get paid. Is there a mod that could help me?

10
user profile
Steve_Amazon
In reply to: Seller_kxR4vd3BpB6rZ’s post

Hi @Seller_kxR4vd3BpB6rZ,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

10
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user profile
Seller_kxR4vd3BpB6rZ
In reply to: Seller_kxR4vd3BpB6rZ’s post

So I decided to call the support desk and open another ticket, which got merged with my original ticket: "14500181571"

The support person said my ticket was sent to an outside group, and they don't use the same system, so there was no way for him to see any notes or if it was being handled. He also said it's the busiest time of year for Amazon and to be patient. I'm in a cash crunch and need to get paid. Is there a mod that could help me?

10
user profile
Seller_kxR4vd3BpB6rZ
In reply to: Seller_kxR4vd3BpB6rZ’s post

So I decided to call the support desk and open another ticket, which got merged with my original ticket: "14500181571"

The support person said my ticket was sent to an outside group, and they don't use the same system, so there was no way for him to see any notes or if it was being handled. He also said it's the busiest time of year for Amazon and to be patient. I'm in a cash crunch and need to get paid. Is there a mod that could help me?

10
Reply
user profile
Steve_Amazon
In reply to: Seller_kxR4vd3BpB6rZ’s post

Hi @Seller_kxR4vd3BpB6rZ,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_kxR4vd3BpB6rZ’s post

Hi @Seller_kxR4vd3BpB6rZ,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

10
Reply
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