Amazon won't allow me to refund my customer
I stuck in the much fear "SS Agent Loop".
I am unable to refund my customer.
Case ID 15003004161
This order is 60 days old. I gave the buyer a 20 dollar refund. I am not attempting to refund the customer in full. When go to "Refund Order" and select the reason why I'm refunding, no additional fields pop up. SS Agents keep telling me to press a button that never appears. I'm stuck in this SS loop and need help.
MOD's???
Amazon won't allow me to refund my customer
I stuck in the much fear "SS Agent Loop".
I am unable to refund my customer.
Case ID 15003004161
This order is 60 days old. I gave the buyer a 20 dollar refund. I am not attempting to refund the customer in full. When go to "Refund Order" and select the reason why I'm refunding, no additional fields pop up. SS Agents keep telling me to press a button that never appears. I'm stuck in this SS loop and need help.
MOD's???
1 reply
Roberto_Amazon
Hello! @Seller_9yQUzZAP34cYw
This is Roberto. Apologies for delay on getting back to you, I see that the order has been refunded in full.
I noticed you originally posted on this issue in this thread. Just as a reminder, please create one post per discussion so we do not duplicate investigation and escalation processes. Creating multiple posts may further delay and complicate the investigation.
Have a great weekend.
Roberto
