📧 Subject: Urgent Appeal – A-to-Z Claim Wrongly Granted (Order #701-1965834-0585062)

Dear Amazon Executive Seller Support,

I am writing to urgently appeal the decision made on an A-to-Z Guarantee Claim for Order #701-1965834-0585062, which we believe was wrongly granted in favor of the buyer despite strong and verifiable evidence of successful delivery.

Amazon tends to side with the buyer when there's a dispute involving non-receipt, even if tracking shows delivery with a signature. This is because they prioritize the customer experience and often lean toward "buyer protection."

In many cases, automated systems make the initial decision, especially when tracking shows delivery but the buyer claims non-receipt. If that conflict is detected, the decision might be fast-tracked in favor of the buyer.

We are a professional and long-standing seller on Amazon and take customer satisfaction seriously. However, in this case, the claim appears to have been approved without a full and fair review of the facts.

📌 Summary of the Situation:

Order shipped with signature required via [CanPar].

Tracking confirms delivery with a signature at the correct address.

We conducted a thorough investigation:

Opened a trace with the courier, who provided GPS data confirming delivery at the buyer's address.

Communicated proactively with the buyer and requested they check with household members.

Buyer claimed no one signed for the package, then mentioned a doorbell camera. We requested footage, but they refused to provide it and instead filed an A-to-Z claim.

We submitted all of this documentation and communication history to Amazon during the A-to-Z appeal process.

Despite this, the claim was granted to the buyer within seconds, which strongly suggests no human review of our evidence occurred.

🛑 Our Request:

We respectfully request:

A manual re-evaluation of this A-to-Z claim.

A review of the evidence we submitted, including GPS delivery proof, courier confirmation, and buyer correspondence.

Restoration of the funds, or at minimum, a detailed explanation of how this claim was evaluated and on what grounds it was approved.

📎 Attachments (include the following):

Tracking with signature confirmation.

Courier's GPS confirmation.

Screenshot or copy of the courier’s investigation result.

We are committed to providing a great experience to Amazon customers, but sellers must also be protected from false or unsupported claims. If orders shipped with signature and GPS-confirmed delivery are not defensible under the A-to-Z program, we respectfully ask for clarification of what Amazon considers "proof of delivery" in such situations.

Thank you for your time and for reviewing this issue fairly.