Years ago, I had converted my individual seller account to my LLC.

However, for some reason, since the first implementation of the INFORM Act, Amazon keeps reverting my account details back to the old individual account’s business name and billing address every year on the anniversary date.

The same thing happened this year, and now I’m stuck on the “Beneficiary Name and Address” step. The system has shown my verification as “In Review” for weeks. It’s stuck at the identity verification stage — it neither approves nor requests any corrections. And I’m unable to manually make any changes myself.

I opened a case, but it’s been sitting unresolved for weeks. Honestly, it feels like no one is even looking at it, despite the fact that I’ve already provided all the details and screenshots explaining the issue.

Please help restart the process.