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Seller_t1A6n5RucoPGG

Pending Order -Awaiting Payment verification

I have an order that has been for 7 days in pending order status, and the reason shown is "Awaiting Payment verifictaion".

I already sent the customer an email asking for her/his kind payment but no reply so far, so my question is:

how long should i wait to cancel this order? Is it ok to cancel the order? or how should i proceed?

Your comments are kindly appreciated.

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Seller_t1A6n5RucoPGG

Pending Order -Awaiting Payment verification

I have an order that has been for 7 days in pending order status, and the reason shown is "Awaiting Payment verifictaion".

I already sent the customer an email asking for her/his kind payment but no reply so far, so my question is:

how long should i wait to cancel this order? Is it ok to cancel the order? or how should i proceed?

Your comments are kindly appreciated.

00
142 views
5 replies
Reply
user profile
Quincy_Amazon
In reply to: Seller_t1A6n5RucoPGG’s post
Most helpful reply

Hello @Seller_t1A6n5RucoPGG

Thank you for posting your inquiry to the Forums and to members of the community for providing that guidance and help page.

I can corroborate the information provided that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Please feel free to refer to the help page provided by @Seller_LImVvUWeyiCfQ for additional detail on pending orders.

Regards,

Quincy_Amazon

20
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Seller_Hi7wbO2Kbo6bl
In reply to: Seller_t1A6n5RucoPGG’s post

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Seller_t1A6n5RucoPGG
I already sent the customer an email asking for her/his kind payment but no reply
View post

Oh my goodness!

Do not do that.

Sellers have no business asking / talking to buyers about payment method. That is Amazon's province.

In theory a pending order can linger for 21 days. That is rare. Seller just waits. That's all.

30
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_t1A6n5RucoPGG’s post

1. It is NOT allowed to contact Amazon's customers! Don't do this again.

2. Do not cancel the order, this will negatively impact your cancellation rate. If you cancel too many orders Amazon will suspend your account.

3. Just wait. If you see the order "Payment complete" you send it. Anyway Amazon will send you an email "ship your order".

20
user profile
Quincy_Amazon
In reply to: Seller_t1A6n5RucoPGG’s post
Most helpful reply

Hello @Seller_t1A6n5RucoPGG

Thank you for posting your inquiry to the Forums and to members of the community for providing that guidance and help page.

I can corroborate the information provided that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Please feel free to refer to the help page provided by @Seller_LImVvUWeyiCfQ for additional detail on pending orders.

Regards,

Quincy_Amazon

20
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Seller_t1A6n5RucoPGG

Pending Order -Awaiting Payment verification

I have an order that has been for 7 days in pending order status, and the reason shown is "Awaiting Payment verifictaion".

I already sent the customer an email asking for her/his kind payment but no reply so far, so my question is:

how long should i wait to cancel this order? Is it ok to cancel the order? or how should i proceed?

Your comments are kindly appreciated.

142 views
5 replies
00
Reply
user profile
Seller_t1A6n5RucoPGG

Pending Order -Awaiting Payment verification

I have an order that has been for 7 days in pending order status, and the reason shown is "Awaiting Payment verifictaion".

I already sent the customer an email asking for her/his kind payment but no reply so far, so my question is:

how long should i wait to cancel this order? Is it ok to cancel the order? or how should i proceed?

Your comments are kindly appreciated.

00
142 views
5 replies
Reply
user profile

Pending Order -Awaiting Payment verification

by Seller_t1A6n5RucoPGG

I have an order that has been for 7 days in pending order status, and the reason shown is "Awaiting Payment verifictaion".

I already sent the customer an email asking for her/his kind payment but no reply so far, so my question is:

how long should i wait to cancel this order? Is it ok to cancel the order? or how should i proceed?

Your comments are kindly appreciated.

Manage buyer experience
Tags:Customer
00
142 views
5 replies
Reply
user profile
Quincy_Amazon
In reply to: Seller_t1A6n5RucoPGG’s post
Most helpful reply

Hello @Seller_t1A6n5RucoPGG

Thank you for posting your inquiry to the Forums and to members of the community for providing that guidance and help page.

I can corroborate the information provided that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Please feel free to refer to the help page provided by @Seller_LImVvUWeyiCfQ for additional detail on pending orders.

Regards,

Quincy_Amazon

20
user profile
Quincy_Amazon
In reply to: Seller_t1A6n5RucoPGG’s post
Most helpful reply

Hello @Seller_t1A6n5RucoPGG

Thank you for posting your inquiry to the Forums and to members of the community for providing that guidance and help page.

I can corroborate the information provided that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Please feel free to refer to the help page provided by @Seller_LImVvUWeyiCfQ for additional detail on pending orders.

Regards,

Quincy_Amazon

20
user profile
Quincy_Amazon
In reply to: Seller_t1A6n5RucoPGG’s post
Most helpful reply

Hello @Seller_t1A6n5RucoPGG

Thank you for posting your inquiry to the Forums and to members of the community for providing that guidance and help page.

I can corroborate the information provided that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Please feel free to refer to the help page provided by @Seller_LImVvUWeyiCfQ for additional detail on pending orders.

Regards,

Quincy_Amazon

20
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Seller_Hi7wbO2Kbo6bl
In reply to: Seller_t1A6n5RucoPGG’s post

user profile
Seller_t1A6n5RucoPGG
I already sent the customer an email asking for her/his kind payment but no reply
View post

Oh my goodness!

Do not do that.

Sellers have no business asking / talking to buyers about payment method. That is Amazon's province.

In theory a pending order can linger for 21 days. That is rare. Seller just waits. That's all.

30
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_t1A6n5RucoPGG’s post

1. It is NOT allowed to contact Amazon's customers! Don't do this again.

2. Do not cancel the order, this will negatively impact your cancellation rate. If you cancel too many orders Amazon will suspend your account.

3. Just wait. If you see the order "Payment complete" you send it. Anyway Amazon will send you an email "ship your order".

20
user profile
Quincy_Amazon
In reply to: Seller_t1A6n5RucoPGG’s post
Most helpful reply

Hello @Seller_t1A6n5RucoPGG

Thank you for posting your inquiry to the Forums and to members of the community for providing that guidance and help page.

I can corroborate the information provided that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Please feel free to refer to the help page provided by @Seller_LImVvUWeyiCfQ for additional detail on pending orders.

Regards,

Quincy_Amazon

20
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user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_t1A6n5RucoPGG’s post

user profile
Seller_t1A6n5RucoPGG
I already sent the customer an email asking for her/his kind payment but no reply
View post

Oh my goodness!

Do not do that.

Sellers have no business asking / talking to buyers about payment method. That is Amazon's province.

In theory a pending order can linger for 21 days. That is rare. Seller just waits. That's all.

30
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_t1A6n5RucoPGG’s post

user profile
Seller_t1A6n5RucoPGG
I already sent the customer an email asking for her/his kind payment but no reply
View post

Oh my goodness!

Do not do that.

Sellers have no business asking / talking to buyers about payment method. That is Amazon's province.

In theory a pending order can linger for 21 days. That is rare. Seller just waits. That's all.

30
Reply
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_t1A6n5RucoPGG’s post

1. It is NOT allowed to contact Amazon's customers! Don't do this again.

2. Do not cancel the order, this will negatively impact your cancellation rate. If you cancel too many orders Amazon will suspend your account.

3. Just wait. If you see the order "Payment complete" you send it. Anyway Amazon will send you an email "ship your order".

20
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_t1A6n5RucoPGG’s post

1. It is NOT allowed to contact Amazon's customers! Don't do this again.

2. Do not cancel the order, this will negatively impact your cancellation rate. If you cancel too many orders Amazon will suspend your account.

3. Just wait. If you see the order "Payment complete" you send it. Anyway Amazon will send you an email "ship your order".

20
Reply
user profile
Quincy_Amazon
In reply to: Seller_t1A6n5RucoPGG’s post
Most helpful reply

Hello @Seller_t1A6n5RucoPGG

Thank you for posting your inquiry to the Forums and to members of the community for providing that guidance and help page.

I can corroborate the information provided that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Please feel free to refer to the help page provided by @Seller_LImVvUWeyiCfQ for additional detail on pending orders.

Regards,

Quincy_Amazon

20
user profile
Quincy_Amazon
In reply to: Seller_t1A6n5RucoPGG’s post
Most helpful reply

Hello @Seller_t1A6n5RucoPGG

Thank you for posting your inquiry to the Forums and to members of the community for providing that guidance and help page.

I can corroborate the information provided that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Please feel free to refer to the help page provided by @Seller_LImVvUWeyiCfQ for additional detail on pending orders.

Regards,

Quincy_Amazon

20
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