Hi @Seller_epc4ILQY8NJEC

Thank you for reaching out about the GTIN exemption issue with your Printify product. I understand how frustrating it can be when you receive an approval popup but the exemption isn't being properly recorded in your account.

To help resolve this issue, I recommend taking the following steps:

First, take screenshots of:

• Your GTIN exemption approval popup
• The error message you're receiving on your Printify product
• Your GTIN exemption history page

Then:

• Create a new case with Seller Support
• Select "Products and Inventory" > "Product Details" > "GTIN Exemption"
• Include your screenshots
• Clearly explain that you received the approval popup but it's not appearing in your history
• Provide your Printify product details

This appears to be a technical issue that Seller Support will need to investigate directly. They can check the backend of your account to verify the exemption status and help resolve any synchronization issues between the approval and your account.

If you continue to experience issues, please reply with your case number and I'll be happy to provide additional guidance.

Best regards,

Connor