Fraudulent infiltration of the Amazon system
Hello,
I am a victim of Seller Central fraud.
I thought the Amazon system was secure.
Someone infiltrated my Seller Central and programmed an automatic removal of my products.
He also added a video on my product that is dangerous for baby safety.
What should I do?
I need your advice
Thank you in advance.
Fraudulent infiltration of the Amazon system
Hello,
I am a victim of Seller Central fraud.
I thought the Amazon system was secure.
Someone infiltrated my Seller Central and programmed an automatic removal of my products.
He also added a video on my product that is dangerous for baby safety.
What should I do?
I need your advice
Thank you in advance.
0 replies
Stevie_Amazon
Hey there @Seller_pQw3iZC3hF0BU,
Thank you so much for posting your concern here,
I am a victim of Seller Central fraud.
I thought the Amazon system was secure.
Someone infiltrated my Seller Central and programmed an automatic removal of my products.
He also added a video on my product that is dangerous for baby safety.
What should I do?
In this case, I suggest you immediately update the information on your login information (i.e. reset the password, enable 2-step verification, and etc...) as this will ensure your account is much more secure. If there have been any updates made to your account that are not an appropriate representation of your business, please change the information to accurately reflect what was present prior to this occurrence.
If you believe your Amazon account has been compromised, follow the steps below:
Change your Seller Central login password. If you are not able to login to your account, contact Seller Support.
Review the following information in your account to determine if any changes have been made:
- Email address preferences
- Payment information
- User permissions
- Amazon storefront details
- Listing and condition notes
- Your email account might have been compromised as well. Consider changing the email address associated with your account and use a different password for your email account.
If you receive emails or links that you suspect are phishing attempts, report them to stop-spoofing@amazon.com. For more information, refer to this help page.
Contact Seller Support to report that your account has been compromised.
Please utilize the reference pages below to secure your account:
I hope this proves helpful. Please let us know if you experience any issues moving forward.
All the best,
Stevie.