Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussionsGroups
ForumsHomeDiscussionsGroups
imgSign in
user profile
Seller_qD0b68Wo456ec

Chargeback help?

I was just hit with an $80 debit because I lost a chargeback. Second lost chargeback in a month.

What can trigger a chargeback for an established seller using "Buy Shipping?

It seems to me the chargeback is against Amazon not the seller. Amazon tells us repeatedly its Amazon's customer.

Item not delivered, Amazon A-Z covers with buy shipping. Stolen credit card used, is on Amazon. They cover fraud.

Buyer needs to return. We liberally give refunds beyond policy when necessary. Buyer doesn't like merchandise, ok return for refund.

Buyers card was fraudulently used, again this is on Amazon.

What triggers a chargeback that isnt covered by Amazon policies?

Shouldn't Amazon cover all chargebacks.

Thank you

76 views
5 replies
Manage buyer experience
Tags:A-to-z claims, Refunds, Return shipment, SAFE-T
20
Reply
user profile
Seller_qD0b68Wo456ec

Chargeback help?

I was just hit with an $80 debit because I lost a chargeback. Second lost chargeback in a month.

What can trigger a chargeback for an established seller using "Buy Shipping?

It seems to me the chargeback is against Amazon not the seller. Amazon tells us repeatedly its Amazon's customer.

Item not delivered, Amazon A-Z covers with buy shipping. Stolen credit card used, is on Amazon. They cover fraud.

Buyer needs to return. We liberally give refunds beyond policy when necessary. Buyer doesn't like merchandise, ok return for refund.

Buyers card was fraudulently used, again this is on Amazon.

What triggers a chargeback that isnt covered by Amazon policies?

Shouldn't Amazon cover all chargebacks.

Thank you

Manage buyer experience
Tags:A-to-z claims, Refunds, Return shipment, SAFE-T
20
76 views
5 replies
Reply
0 replies
user profile
Danika_Amazon
In reply to: Seller_qD0b68Wo456ec’s post

Hi @Seller_qD0b68Wo456ecand thanks for your question. I'm Danika from the Community Manager team. I'm not entirely sure of the answer to this question, and I want to ensure I provide an accurate response. Give me a moment to dive in and see what I can determine, and then I'll respond back.

Thanks,

- Danika

00
user profile
Danika_Amazon
In reply to: Seller_qD0b68Wo456ec’s post

Hi again @Seller_qD0b68Wo456ecthat took less time than expected. :)

The Chargebacks help page in Seller Central is pretty straightforward on this manner:

As outlined in our Amazon Services Business Solutions Agreement:

  • You are responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.
  • Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts.

I hope this is helpful. Please feel free to reach out if you have any further comments or questions for me.

Thanks again,

- Danika

01
Follow this discussion to be notified of new activity
user profile
Seller_qD0b68Wo456ec

Chargeback help?

I was just hit with an $80 debit because I lost a chargeback. Second lost chargeback in a month.

What can trigger a chargeback for an established seller using "Buy Shipping?

It seems to me the chargeback is against Amazon not the seller. Amazon tells us repeatedly its Amazon's customer.

Item not delivered, Amazon A-Z covers with buy shipping. Stolen credit card used, is on Amazon. They cover fraud.

Buyer needs to return. We liberally give refunds beyond policy when necessary. Buyer doesn't like merchandise, ok return for refund.

Buyers card was fraudulently used, again this is on Amazon.

What triggers a chargeback that isnt covered by Amazon policies?

Shouldn't Amazon cover all chargebacks.

Thank you

76 views
5 replies
Manage buyer experience
Tags:A-to-z claims, Refunds, Return shipment, SAFE-T
20
Reply
user profile
Seller_qD0b68Wo456ec

Chargeback help?

I was just hit with an $80 debit because I lost a chargeback. Second lost chargeback in a month.

What can trigger a chargeback for an established seller using "Buy Shipping?

It seems to me the chargeback is against Amazon not the seller. Amazon tells us repeatedly its Amazon's customer.

Item not delivered, Amazon A-Z covers with buy shipping. Stolen credit card used, is on Amazon. They cover fraud.

Buyer needs to return. We liberally give refunds beyond policy when necessary. Buyer doesn't like merchandise, ok return for refund.

Buyers card was fraudulently used, again this is on Amazon.

What triggers a chargeback that isnt covered by Amazon policies?

Shouldn't Amazon cover all chargebacks.

Thank you

Manage buyer experience
Tags:A-to-z claims, Refunds, Return shipment, SAFE-T
20
76 views
5 replies
Reply
user profile

Chargeback help?

by Seller_qD0b68Wo456ec

I was just hit with an $80 debit because I lost a chargeback. Second lost chargeback in a month.

What can trigger a chargeback for an established seller using "Buy Shipping?

It seems to me the chargeback is against Amazon not the seller. Amazon tells us repeatedly its Amazon's customer.

Item not delivered, Amazon A-Z covers with buy shipping. Stolen credit card used, is on Amazon. They cover fraud.

Buyer needs to return. We liberally give refunds beyond policy when necessary. Buyer doesn't like merchandise, ok return for refund.

Buyers card was fraudulently used, again this is on Amazon.

What triggers a chargeback that isnt covered by Amazon policies?

Shouldn't Amazon cover all chargebacks.

Thank you

Manage buyer experience
Tags:A-to-z claims, Refunds, Return shipment, SAFE-T
20
76 views
5 replies
Reply
0 replies
0 replies
Quick filters
Sort by
user profile
Danika_Amazon
In reply to: Seller_qD0b68Wo456ec’s post

Hi @Seller_qD0b68Wo456ecand thanks for your question. I'm Danika from the Community Manager team. I'm not entirely sure of the answer to this question, and I want to ensure I provide an accurate response. Give me a moment to dive in and see what I can determine, and then I'll respond back.

Thanks,

- Danika

00
user profile
Danika_Amazon
In reply to: Seller_qD0b68Wo456ec’s post

Hi again @Seller_qD0b68Wo456ecthat took less time than expected. :)

The Chargebacks help page in Seller Central is pretty straightforward on this manner:

As outlined in our Amazon Services Business Solutions Agreement:

  • You are responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.
  • Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts.

I hope this is helpful. Please feel free to reach out if you have any further comments or questions for me.

Thanks again,

- Danika

01
Follow this discussion to be notified of new activity
user profile
Danika_Amazon
In reply to: Seller_qD0b68Wo456ec’s post

Hi @Seller_qD0b68Wo456ecand thanks for your question. I'm Danika from the Community Manager team. I'm not entirely sure of the answer to this question, and I want to ensure I provide an accurate response. Give me a moment to dive in and see what I can determine, and then I'll respond back.

Thanks,

- Danika

00
user profile
Danika_Amazon
In reply to: Seller_qD0b68Wo456ec’s post

Hi @Seller_qD0b68Wo456ecand thanks for your question. I'm Danika from the Community Manager team. I'm not entirely sure of the answer to this question, and I want to ensure I provide an accurate response. Give me a moment to dive in and see what I can determine, and then I'll respond back.

Thanks,

- Danika

00
Reply
user profile
Danika_Amazon
In reply to: Seller_qD0b68Wo456ec’s post

Hi again @Seller_qD0b68Wo456ecthat took less time than expected. :)

The Chargebacks help page in Seller Central is pretty straightforward on this manner:

As outlined in our Amazon Services Business Solutions Agreement:

  • You are responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.
  • Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts.

I hope this is helpful. Please feel free to reach out if you have any further comments or questions for me.

Thanks again,

- Danika

01
user profile
Danika_Amazon
In reply to: Seller_qD0b68Wo456ec’s post

Hi again @Seller_qD0b68Wo456ecthat took less time than expected. :)

The Chargebacks help page in Seller Central is pretty straightforward on this manner:

As outlined in our Amazon Services Business Solutions Agreement:

  • You are responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.
  • Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts.

I hope this is helpful. Please feel free to reach out if you have any further comments or questions for me.

Thanks again,

- Danika

01
Reply
Follow this discussion to be notified of new activity