New Replacement policy is like buy one to get the second for Free. Need help from a MOD please
We've been having problems with this new replacement policy. Some customers are abusing it by purchasing one item, then opening a return for replacement in order to get the second one for free, but not returning the original item.
We're asking for help from a moderator in collecting all of the units that have not been returned and in helping us to opt out of the policy, as we are receiving more replacement requests every day.
Amazon does not allow us to open a SAFE-T claim, stating that the seller must be debited in order to be eligible to file a SAFE-T claim.
We are unsure how we are supposed to get our parts or money back.
Thanks
New Replacement policy is like buy one to get the second for Free. Need help from a MOD please
We've been having problems with this new replacement policy. Some customers are abusing it by purchasing one item, then opening a return for replacement in order to get the second one for free, but not returning the original item.
We're asking for help from a moderator in collecting all of the units that have not been returned and in helping us to opt out of the policy, as we are receiving more replacement requests every day.
Amazon does not allow us to open a SAFE-T claim, stating that the seller must be debited in order to be eligible to file a SAFE-T claim.
We are unsure how we are supposed to get our parts or money back.
Thanks
0 replies
Seller_0UZv0aGR9PRhU
No one will be able to opt out. Also, you need to use the replacement order ID # for the Safe-T claim and not the original one. Try that and you should be able to begin a claim.
I'm really curious what the outcomes (reimbursement amount) will be for items not returned. Because they almost never give a full refund for other scenarios, only a small partial credit.
Seller_g0KrYO1Zm7nuX
Are they sending anything back... A replacement order should not get replaced until the original is scanned in.
Seller_z1JDNz6de1lqc
All it did was light a fire under our arses on how we need sell faster and get out. If you think this is bad it always gets worse every year until we are all eliminated.
Seller_0xdtD36hDLHBC
I just had my first one of these on Friday. I'm just going to mark the replacement as shipped. The tracking shows that the customer still hasn't shipped the return.
Seller_0xdtD36hDLHBC
Nothing that Amazon would do, would surprise me. However an A-z claim for the non-delivered second order should result in a refund on the second order. A non-delivery for the first order should result in an Amazon-covered refund based upon Amazon shipping and shipping on time.
Seller_KaBDqKYT4bsS7
unfortunately thats amazon. ive been selling for a few years and only 1 return was actual defective. amazon doesnt care
Seller_2rzQbBE8iYQEz
Amazon will usually side with the customer. I've been selling either myself or for clients on the marketplace since it first opened. You either play by their rules or don't. They don't care about the sellers at all. If they don't let the seller return the original item, that is theft and then it's up to you to pursue legal remedies or not. We have a lot of titles with thousands of copies so it's not a big deal for us. Most of our listings are short quantity so it's usually a non-issue because by the time they return we are out of stock so it goes through the standard return policy.
Seller_8bKTbjGobJoAL
Whenever I have had a replacement request, the replacement item is held in pending mode until the original item is scanned as in the mail. Even then I don't ship another until the original is actually in my hands
Seller_T8xpOEYqZl896
There are quite a few customers out there, who are looking for a free item. so if you respond to them requesting the original item back first, most times they don't bother sending and you are good to go.
However, for the few meticulous shoppers who, either know how to milk the system and no matter what you do, they will get your stuff for free.
or have no life, and spend all day crying to Daddy Amazon about how the sellers are not giving their items away for free, you'll never win again, since Amazon most times will side with the customer.
Seller_R2dP7Hunjcdj0
Amazon released a Seller Message that CLEARLY stated that IF the Return is NOT scanned into the carrier's possession within 90 Days the Buyer would be Re-Charged and the Seller Reimbursed. Has 90 days passed for your situation(s) yet?
This is not only 100% accurate, but we have been burned by this inconsistency TWICE now, and DO NOT wish to be burned again!
1) Buyer buys item.
2) Buyer initiates Return NOT based on item arriving Damaged/Defective.
3) Buyer requests Replacement Order, which is automatically sent to the Seller to Fulfill, even though the original item to be Returned has yet to be "First Scanned: by the carrier.
4) Buyer receives a second "Replacement" item at no cost to them.
5) Seller (finally) receives back the Return ONLY to discover that it was "Returned in Materially Different Condition" and is now un-Sellable.
6) Seller attempts to file a Safe-T Claim for the original item "Returned in Materially Different Condition" and is PREVENTED from doing so with a automatic message from Amazon that states that the order is NOT eligible because it was NOT DEBITED. This means that the Amazon system DOES NOT recognize a "Replacement Order" as a DEBIT to the Seller (which it obviously IS).
7) Buyer gets-away with Buyer-Damaging the first item and gets a NEW one for Free.
8) Seller is forced to accept a TOTAL LOSS of the First Order based on NO errors by the Seller, and Buyer-Damage from the Buyer.
THANKS AMAZON! You SURE make it easy for Bad-Actor Buyers to HURT Good Sellers!
