How do I fix this issue? US to Canada shipping issues.
USPS tracking shows stuck at a US hub, no further movement. Track the same package through Global post and the status shows delivered (6-10 days early). We have over 150 shipments to Canada that Amazon is counting against our OTDR, but all were delivered on time or early. Tracking numbers are changed often by Canada Post after the package clears customs for "last mile tracking", but Amazon is not recognizing this. Amazon has sent emails to buyers that have received there orders advising of a late or lost shipment and urging buyers to request a refund. We have had several buyers tell us this... Several others have taken advantage and requested a refund after delivery or filed an A-to-Z claim that we have and will always lose. Amazon buy shipping and signature confirmations are not available for international shipments. How do we fix this?
How do I fix this issue? US to Canada shipping issues.
USPS tracking shows stuck at a US hub, no further movement. Track the same package through Global post and the status shows delivered (6-10 days early). We have over 150 shipments to Canada that Amazon is counting against our OTDR, but all were delivered on time or early. Tracking numbers are changed often by Canada Post after the package clears customs for "last mile tracking", but Amazon is not recognizing this. Amazon has sent emails to buyers that have received there orders advising of a late or lost shipment and urging buyers to request a refund. We have had several buyers tell us this... Several others have taken advantage and requested a refund after delivery or filed an A-to-Z claim that we have and will always lose. Amazon buy shipping and signature confirmations are not available for international shipments. How do we fix this?
0 replies
Josh_Amazon
Hello @Seller_FufI331lPupx8,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your shipments to CA. In this case, I have reviewed your recent cases with our Support team and I can see that our team confirmed that these orders are not impacting your OTDR metric. However, to better assist you, you can create a case with Seller Support so they can assist you with this topic, asking them if there is a way to avoid this situation from happening again. Also, I invite other sellers from this community to comment on this post in case you have experience with this topic.
Kind regards,
-Josh
