Hi,

I’m having a hard time getting my product reinstated on Amazon.ca and wondering if anyone here has dealt with something similar.

The product is Regenepure DR Shampoo (ASIN: B0032FSDOA). It’s a cosmetic, not a drug or health product. I’ve submitted the official Cosmetic Notification Form (CNF) from Health Canada that shows it’s registered as a cosmetic (cosmetic number: 03326543).

It doesn't make any claims like “treating hair loss” or “stimulating growth.” The listing just talks about gentle cleansing and daily use. I’ve also made sure:

• The packaging is bilingual (English and French)
• The full ingredient list is on the label
• All content is cosmetic-only (no medical or health claims)
• The CNF and product label images are uploaded

But Amazon keeps rejecting the appeal, saying I need to upload a DIN or NPN. Since it’s a cosmetic, it doesn’t have or need a DIN/NPN. I’ve already explained that and provided proof, but the responses feel automated and don’t address what I’ve submitted.

Has anyone had success resolving something like this? Is there a way to escalate it or speak to someone who will actually look at the documents?

Thanks in advance.

@Danny_Amazon @Manny_Amazon @Rose_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon @CR_Amazon @Jameson_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon @Joey_Amazon @priscilla_amazon @LeviDylan_Amazon @Sandy_Amazon @Christine_Amazon