refund of orders due to strike by Canada Post employees
Can anyone help me because I have more than 8 orders that Amazon refunded the order value to the customer because the order took a long time to be delivered due to the Canada Post strike. The orders were delivered and the customers did not return the product and Amazon took the sales amount from my account.. in other words, I was left without the product and without the money.. and my metrics were messed up
refund of orders due to strike by Canada Post employees
Can anyone help me because I have more than 8 orders that Amazon refunded the order value to the customer because the order took a long time to be delivered due to the Canada Post strike. The orders were delivered and the customers did not return the product and Amazon took the sales amount from my account.. in other words, I was left without the product and without the money.. and my metrics were messed up
0 replies
Seller_7LrAV0m5llaI7
What kind of help are you asking for?
Seller_iDMODRJVedjiw
Hi,
I’m sorry to hear about your situation—it’s incredibly frustrating to deal with these losses through no fault of your own. I recommend appealing these cases through Seller Support with proof of delivery (tracking info, customer confirmations). Highlight that the delays were caused by the Canada Post strike, which was beyond your control.
If you haven’t already, escalate the issue and request a review of your metrics as well. Persistence is key in such cases.
Wishing you the best in resolving this!
Best regards,
Seller_7LrAV0m5llaI7
If you paid for insurance, you can file a claim with your insurance.
Seller_rD9y4CJYcbySm
Only 8 orders? Consider yourself lucky. I have given 206 refunds, both through claims and voluntarily. Only a few were honest to pay me back for the order. The rest are self-entitled thieves.
Seller_rV9pPNGDqQ9kP
Something like 6-12 months ago amazon came out and stated an A-Z policy change.
If a customer wins an A-Z because package was not delivered by 3 days after delivery date in the order, but then it is delivered later. Then the customer can choose to keep it, or return it. If they choose to not return it A-Z is supposed to automatically monitor for this delivery and charge the customer if they don't return it. See if you can find this policy then ask seller support how it works. Would be curious if they actually are doing it.
Hope this helps. If it is true and works let us know the outcome.
In other words customers aren't entitled to the item for free just because it's late. Even during covid when amazon packages were late, they'd just tell customers they may return them, but not free!
Now, you may still get customer who claim they didn't get it even if delivered late. Nothing you can do about that.
Seller_iDMODRJVedjiw
Dear Seller,
Thank you for sharing your concern regarding the refunds issued for orders delayed due to the Canada Post strike. I understand how challenging it is to handle such situations where you are left without the product and the payment, along with the impact on your account metrics.
To address this issue, I recommend the following steps:
1. Appeal the Refunds: For each affected order, submit an appeal through Seller Central, explaining the impact of the Canada Post strike and providing proof of delivery. Include tracking details and any communication with customers confirming they received the products.
2. Request Customer Contact: Politely request Amazon Support to reach out to the customers to initiate product returns if refunds have been processed while the items were delivered.
3. Provide Evidence of External Disruption: Share evidence of the Canada Post strike, such as official announcements or news articles, to highlight that the delays were beyond your control.
4. Contact Seller Support: Submit a detailed case through Seller Support, listing the impacted orders and requesting reevaluation of the refunds and their impact on your metrics.
Your effort to provide exceptional service despite these challenges is commendable. We trust that Amazon will review your case fairly.
Best regards,
Seller_VwBzV3tmumXmQ
had same issue, and not one of my 8 refunded products were returned to me when the customer did receive them., ultimately doubling my losses and wrecking my metrics.
