YVR3 refused our skits due to size and weight
few skits of ours were rejected by Amazon due to size and dimension . it was fine previously.
1. we didn't get any notification from Amazon about the new guidelines. is there way to get reimbursement for LTL cost?
2. how do we find out which FBA warehouse(s) takes what weight & dimensions?
YVR3 refused our skits due to size and weight
few skits of ours were rejected by Amazon due to size and dimension . it was fine previously.
1. we didn't get any notification from Amazon about the new guidelines. is there way to get reimbursement for LTL cost?
2. how do we find out which FBA warehouse(s) takes what weight & dimensions?
0 replies
JiAlex_Amazon
Hello @Seller_mEV6T4fCqXvwM!
My name is JiAlex I am from Amazon forums. I wanted to follow up on your post, I understand it could be frustrated about this notification from your FBA shipment.
After I reviewed your case history, I did not see any case related to this matter. In regards your inquiries:
1. In regard to reimbursement, is possible, If you used a partnered carrier to send your items, my advice will be for you to create a case to Seller support and ask for the steps you will need to follow in order to request a reimbursement.
2. For information related to this, here is a help page, it may help you with shipping size guidelines
Large and Oversize
https://sellercentral.amazon.ca/help/hub/reference/G63ZD2BUDXF28WEC
If, you already have a case created related to this matter please provide to me, so I can take a look, or if after resolution, you still feel it is not appropriate, please feel free to reopen this threat and let me know, so I can take a look and confirm.
Any assistance, don’t hesitate to reach out our support channel: https://sellercentral.amazon.ca/help/center
Happy Selling! 😊
JiAlex
