FBM return, is it necessary to refund the shipping cost to the buyer?
It is stated that the return should be free and the cost of the return label is borne by the seller. But my question is about the delivery to the buyer, for example, the item cost $10 + $5 for shipping. If the buyer did not like the color, can I refund only $10?
Thanks for your help!
FBM return, is it necessary to refund the shipping cost to the buyer?
It is stated that the return should be free and the cost of the return label is borne by the seller. But my question is about the delivery to the buyer, for example, the item cost $10 + $5 for shipping. If the buyer did not like the color, can I refund only $10?
Thanks for your help!
0 replies
Seller_OvL8C4BJWiuS9
You have to refund the total for the order, unless the reason for return is buyer faulted.
SEAmod
Hi @Seller_4VpMiejZYi2RL
I am afraid that @Seller_OvL8C4BJWiuS9is right. Unless the return is buyer faulted, you cannot withhold refunding the shipping cost.
Susan
