False feedbacks
Can someone help us dispute these feedbacks? We are struggling to remove false feedbacks.
Case 1:
A customer returned the wrong item and left a 1-star review claiming we didn't refund their money. The A-Z claim was denied by Amazon, and the customer has not replied to any of our communications.
Case 2:
A customer left feedback about poor service without contacting us first. They reviewed a product that hadn’t been delivered yet. They told us they did not intend to review our product and want it removed.
Case 3:
A customer left a negative review for mud flaps, but we don't sell mud flaps, and it wasn’t what they ordered. They also want their review removed.
Any advice would be appreciated.
False feedbacks
Can someone help us dispute these feedbacks? We are struggling to remove false feedbacks.
Case 1:
A customer returned the wrong item and left a 1-star review claiming we didn't refund their money. The A-Z claim was denied by Amazon, and the customer has not replied to any of our communications.
Case 2:
A customer left feedback about poor service without contacting us first. They reviewed a product that hadn’t been delivered yet. They told us they did not intend to review our product and want it removed.
Case 3:
A customer left a negative review for mud flaps, but we don't sell mud flaps, and it wasn’t what they ordered. They also want their review removed.
Any advice would be appreciated.
0 replies
Seller_y7W9ccUlauftE
AZ talk: a Review is about the product. Feedback is about the Seller.
For case 2 and 3 if the buyer is willng to remove their feedback, how the buyer can do it is found in this help file:
amazon.ca/gp/help/customer/display.html?ie=UTF8&nodeId=201889710
Ricardo_Amazon
Hello @Seller_BRDBTIWvltEVR,
Ricardo from Amazon here.
Would you mind sharing the Case IDs for the 3 feedbacks you are referring to?
I'd like to take a look and see if I can help.
Looking forward to your reply.
