warranty claim report from a to z
@Ricardo_Amazon @Christine_Amazon @Lucre_Amzn @Jurgen_Amazon @Daryl_Amazon @Roberto_Amazon @Seller_P63sAz32LmKPo
Hello,
Please may I request that the ODR impact of these A-Z Claims be removed? I am happy for the customer to be refunded, but the negative ODR impact does not accurately reflect our usual standard of timely delivery to our valued customers. I would therefore like to kindly ask that this negative impact be removed from our account.
Order ID: 701-0503307-1256200
We eagerly await your feedback on this matter. Thank you for your attention and support.
warranty claim report from a to z
@Ricardo_Amazon @Christine_Amazon @Lucre_Amzn @Jurgen_Amazon @Daryl_Amazon @Roberto_Amazon @Seller_P63sAz32LmKPo
Hello,
Please may I request that the ODR impact of these A-Z Claims be removed? I am happy for the customer to be refunded, but the negative ODR impact does not accurately reflect our usual standard of timely delivery to our valued customers. I would therefore like to kindly ask that this negative impact be removed from our account.
Order ID: 701-0503307-1256200
We eagerly await your feedback on this matter. Thank you for your attention and support.
0 replies
Christine_Amazon
Hello @Seller_WIxh5i1IEBkiA
Christine here from Amazon Forums
I was checking the Order 701-0503307-1256200 and I can see that the return request was not approved within 48 hours.
When the AtoZ team sent you the communication stating that you did not respond within 48 hours, they were making reference to the return request.
As a matter of fact, after checking under the Main Menu in the order tab and select Manage returns, I can see that this return was closed due to the refund done by Amazon after granting the claim.
Please know that as per the A to Z policies :
"You must authorize, respond, or both to all return requests. It is best practice to respond to all return requests within 24 hours. Failure to respond to a return request within 48 hours will result in a granted claim and an immediate debit to your account."
You can confirm this information in the link below:
Prevent an A-to-z Guarantee claim
I hope this information help you clarify the reason of the decision took by the A to Z claims team.
Christine.
