Compliance documents getting rejected
I was asked for compliance documents for my product which I submitted twice which got rejected twice but I tried to reach out to a few labs that were mentioned on amazon but they haven’t replied yet.
It would be great if someone helps me out.
Thanks and regards
Compliance documents getting rejected
I was asked for compliance documents for my product which I submitted twice which got rejected twice but I tried to reach out to a few labs that were mentioned on amazon but they haven’t replied yet.
It would be great if someone helps me out.
Thanks and regards
3 replies
Seller_CW0P5hgbsiqWX
OP: " I tried to reach out to a few labs that were mentioned on amazon but they haven’t replied yet."
That's strange. When having the need for testing done, you call the Testing Lab on the phone. They always answer.
Start with Underwriters Laboratories: They want your business and will give you will get what you pay for,
Seller_i6S8knzW6zU6Z
Hi @Seller_Kfud0mjJ0hPiZ,
I understand your frustration with the rejected compliance documents. Here's how you can move forward:
1. First, ensure your test reports meet Amazon's requirements (https://sellercentral.amazon.com/help/hub/reference/GFYECKCN9TSQ8H5B):
- Must be from independent, third-party testing laboratories
- Must be in non-editable format
Must include:
- Your organization name
- Product description
- Product make and model number
- Product images matching your ASIN
- Proof of compliance with all required safety standards
2. To find accredited labs (https://sellercentral.amazon.com/help/hub/reference/GKHQEFBM7834V6AV):
- Use Amazon's Service Provider Network (https://sellercentral.amazon.com/gspn)
- Some labs offer special Amazon rates for testing
- For faster processing, consider using Amazon's Lab Central Programme (https://sellercentral.amazon.com/help/hub/reference/GFUQMPCZZCJ5S34E), where participating labs send reports directly to Amazon
3. To submit new documents (https://sellercentral.amazon.com/help/hub/reference/GKHQEFBM7834V6AV):
- Go to Performance > Account Health
- Under "Manage your compliance," click "Product Compliance Requests"
- Click "Add/Appeal Compliance"
- Upload your new documents
- Click "Submit for Approval"
Remember: Partial document submissions will be rejected, so make sure you provide all required documentation.
Hope this helps get your compliance documents approved!
Best regards, Michael
Cooper_Amazon
Good Evening @Seller_Kfud0mjJ0hPiZ,
It looks like you were able to receive some guidance from other folks here on the forums about lab test results.
If any of their replies helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. This helps other sellers find the answer to your question at the top of the post just in case they find themselves in a similar situation.
Please let us know if we can further assist you or you may always contact Selling Partner Support with inquiries at anytime. Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
