Attention Amazon Seller Community & @AmazonFBA Team,

I need your help exposing a serious fulfillment center error and Amazon’s refusal to reimburse despite clear evidence. Here’s what happened:

1. The Facts

May 23-24: Amazon’s system incorrectly marked 6 units of ASIN B0CQRT16VV as "DEFECTIVE → SELLABLE → DEFECTIVE" within 24 hours (see attached Inventory Health logs).

May 28: These sellable units were automatically destroyed under Removal Order #8MmmI6nNNg.

Key Proof: We successfully canceled 1 unit from the same removal order – it’s now "Available" in FBA inventory (see attached Available proof).

2. Amazon’s Contradictory Responses

First Claim: "Inventory was unsellable" → Yet provided zero damage reports/photos.

Second Claim: "Auto-removal setting caused disposal" → But the root cause was their false classification.

Final Denial: Case ID [17832129891] repeated denials blatantly ignore the key facts.

3. Policy Violations

This violates Amazon’s own FBA Reimbursement Policy (Section 3.2):

"Amazon will reimburse for inventory lost due to Amazon’s errors, including incorrect processing."

4. Call to Action

@AmazonFBA Team: Escalate this to leadership. These units were provably sellable.

Fellow Sellers: Have you experienced similar wrongful disposals? Comment with your ASIN/Case IDs.

Attached Evidence:

1. Inventory status change logs (May 23-24)

2. Removal order details showing the canceled unit

3. Denial email snippets

Case IDs for Reference:

[17829137361] (Initial claim)

[17844530511, 17832129891] (Appeal)

Let’s hold Amazon accountable for their fulfillment errors!