customer opened a return case but did not send the return back to me, and amazon fully refunded the buyer.

I just recieved an email saying there is a new return case and the the customer has been automatically refunded, I checked, it is not an A-Z claim either.

but the return does not contain any tracking number

it says this order ID is not eligible for SAFE-T claim either (seller fullfilled)

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This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims.

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now i lost my money and the product.

- so far amazon agents have been unhelpful, sounds like bots are responding instead of actual agents

even though i mention this is not eligible for safe-t claim, their suggestion is to open a safe-t claim, or talk to buyer to get refund.

Its so frustrating, now i lost my product and my money